Not tracking calories issue solved

[WendyB.]

3 days not tracking properly so I did the delete & reboot and repair and all is well.  

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @WendyB.

Thank you for informing us about the troubleshooting steps you’ve performed to resolve the issue with your calories.

I'm glad to hear that all is well. Hope this workaround be of help to other users experiencing the same situation.

Have a nice day.

[Cshu]

What version fitbit do you have and how'd you delete and repair? Did you lose all you data when you deleted? I've had issue for over a week in the Luxe.

[WendyB.]

I have an Inspire HR. I didn't lose any data; uninstalled the app.
Re-installed and plugged watch into charger, hold button until you see the
"smiley face." I imagine this would work no matter what version fit but you
have.

Good luck!

[Cshu]

Thank you for your response. Appreciate it.

[WendyB. · Accepted solution]

You're welcome!  Let us know if it works for you.

[Cshu]

I restarted my Luxe, signed out of account, restarted android and logged
back in. Cals showed on dash and nutrients seemed correct...for half day
and then same issue again. I logged back out of app and upon sign in all
seemed OK again. Today cals still show on dash but impt nutrients still a
mess. Still trying to be patient for an actual fix! Still considering
returning under warranty and jumping ship.

[EdsonFitbit]

Thanks for the update, @Cshu.

Our team is aware of this problem with nutrients summary showing incorrect data and is working to resolve it as soon as possible. Thank you for your patience. In the meantime, please keep the Fitbit app updated and your details synced as you've been doing so far.

Once any update be available it should be communicated in this thread.

Have a nice day.

[WendyB.]

Fitbit Inspire HR is once again not tracking properly.  What is the company doing to fix this issue?  It's not new and continues to happen over and over again. 

[RodrigoMFitbit]

Hello @WendyB. Thanks for the reply and update of your situation with the calories.

Please note that this is a general issue affecting the food log tool overall. This has been reported already and Fitbit is working on a solution already. Please keep your Fitbit app up to date. Thanks for your patience. 

Have a nice day!

[WendyB.]

When will this be resolved? My fit but is worthless to me at this time and
if it's not fixed soon I'm looking at Apple Watches.