Mara: Hi Jenelle, My name is Mara. How can I help you?
Me: Hello, I just purchased a charge 3 and set it up yesterday, but I am not receiving any notifications on the watch
Mara: I'd be happy to assist you with your Charge 3 not receiving notifications.
Me: When my phone rings or i get text msgs it does not show on my fitbit
Me: THank you
Mara: My pleasure and thanks for the details. For our records, please let me know the email address
Mara: Thanks for the details. I can see that your device is syncing through an android. May I know the phone model and if the operating system on it is up to date?Me: Note 8, yes it has been updated
Mara: Okay, let's do the following. Go to the Fitbit app on your phone, tap on the Charge 3 little icon at the top of the app.
Mara: Then, tap on "Notifications"
Me: the watch icon itself?
Me: done
Mara: Yes, there, please turn off the notifications.
Me: done
Mara: Thanks. Turn them on again and sync. Let me know when it's done.
Me: okay, one moment please
Mara: Sure.
Me: complete
Mara: Once done, please wake the watch's screen, press the left button until a new screen appears. There, turn off and on the notifications too.
Me: i turned them off. do i need to wait a little before turning it back on?
Mara: Not necessary. You can turn them on now, sync, and test the notifications.
Mara: If you will test the texts, please do not have the conversation opened on the phone since the phone won't alert notifications already read.
Me: okay, i am resyncing now with the notifications back on
Mara: Thanks!
Me: almost there. Thank you for your patience*
Mara: My pleasure. I'll be here attentive.
Me: The phone calls are working but it doesnt seem that the texts are sending
Mara: Okay, may I know which text message app have you selected to receive notifications from?
Me: one moment, let me take a look
Mara: Sure.
Me: i have whats app and pulse. am I able to get notifications from both or only 1?
Me: it is now working with Pulse, but I also use what's app a lot as well
Mara: Okay, you can select for text messages Pulse, and there's another option, when you are on the Notifications settings, there is an "Application" option.
Mara: Or just apps option. And when you tap it, you see a complete list of the apps that you can receive notifications from. Do you see that?
Me: yes, thank you
Me: I will try out that one now. one moment please
Mara: Sure.
Me: while I am waiting on someone to respond to me so I can check the whats app msg, I have another question if that's okay
Mara: Sure. Let me know.
Me: How can I load music to the fitbit to use with my blue tooth headset?
Mara: Okay, to transfer music it is done from a computer, and a Fitbit app that you download to your computer.
Mara: There, you need to have created a Playlist*
Me: I have a chromebook. Is that compatible?
Mara: No, in this case, we need a Windows or a Mac computer.
Me: I just downloaded the app on my chromebook through the playstore.
Me: oh ok 😞 Can I use a friends computer and will it still work with my charge 3?
Mara: Sure. The music is transferred through WiFi so your device doesn't need to be connected to the computer itself.
Me: okay, you tell me the rest of the instructions for it so when I get to their computer I can process it
Me: side note: the whats app is working also! Thank you so much for your help with getting my notifications working!
Mara: Great! It is a pleasure to help you, Janelle. We have an article that you can follow in order to transfer the music: https://help.fitbit.com/articles/en_US/Help_article/2251
Me: Thats great! Thank you Mara! I really appreciate it and your patience walking me through everything! Have a fantastic day!
Mara: I want to also let you know that the Note 8 is not yet a fully tested device with the Fitbit app. However, our team is working to get more devices to be fully compatible. I also thank you for your time troubleshooting with me today
Can I use a friends computer and will it still work with my charge 3?
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