Notification fitbit ionic with mi note 5 pro not working

[Kumarji]

I am facing problem of notificatin.showing"Notification service is not working.phone restart is required..." As i also started my phone sevaral time still problem is same.i am using note 5 pro.please resolve this issue.

[Kumarji]

My Mi note 5 pro is working as showing "Notification service is not running a phone restart is required to re- enable notification on your tracker".

Please resolve this issue.

[LanuzaFitbit]

Hello @Kumarji.

Thanks for bringing this up, let me help you out.

In this case I would recommend that you try following all of the steps listed in this help article. It should definitely help you in getting the notifications to work properly. If you have already tried some of the steps, please give them another try and keep me posted on how it goes.

Additionally, I'd like to clarify: Are you using a Galaxy Note 5 or a Xiaomi Redmi Note 5? This could also help us determine what is happening.

Let me know if you have any further questions.

[Kumarji]

Hi 

I am using  Xiaomi Redmi Note 5.

there is lot of problem in notification intimation.

Sometime only call notification i working.

I found that sometime it stuck in syncing process.if one sync process is failed then other sync commend will not work and too long to sync.

Please resolve this issue.

Regards,

Kumar Gaurav 

[LanuzaFitbit]

Hello @Kumarji.

This seems to be happening because the Redmi Note 5 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps for the notifications.

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

Let me know if you have any further questions.