Notification required for phone based step features

[Bustervbrad]

Hi, ive got a notification 

"Notification required for phone based step features"

Anyone know why im getting this & hiw i remove it. Thanks

Moderator edit; Subject for clarity 

[RicardoFitbit]

Hi @Bustervbrad, welcome to the Community Forums!

Thanks for bringing this to my attention and the details that were shared in your post. To better assist you with this, can you please let me know which mobile device and Fitbit are you using? When was the first time you experienced this issue and how many times since then? If you haven't already done so, please try the following steps:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Keep me posted and let me know if you have any additional questions.

[prenaud]

I also have had this permanent notification for the passed couple weeks on my Pixel 3a. I cannot clear it and I'm not sure if I can turn it off. 

https://photos.app.goo.gl/eMVXzqN6S1JWkJEq8

[Bustervbrad]

Hi im using samsung galaxy S9 with a fitbit charge 3Ive followed your instructions but its still thereThanks

Sent from Yahoo Mail on Android

[prenaud]

I just noticed a conversation about this on Reddit:

https://www.reddit.com/r/fitbit/comments/feuoq9/phones_pedometer_notification_what_does_this_mean/

[Jimwalls9]

Thank you. I followed your instructions and now everything is good. (Pixel 4a)

[Lyre_Bird]

I know I'm responding a few years too late, but just in case you haven't fixed this problem / for any looking up the fix right now. I've found going to the settings of your FitBit app and disabling notifications will fix this issue. If you wish you can unblock them again and it should be gone. Does it come back? Good question I haven't got that far yet. But it definitely did the trick for now, and come to think of it I think my notifications have been blocked for the past 2 years, so it's not a coincidence that when I turn them back on I get the issue.

Hope that helps!

P.S. FitBit you might wanna get on this if you aren't trying already. This might turn people who judge quickly away from your products, since it's one of the first things they see in the app. I say that with love! - Lyre