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Notification service not working

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‎07-18-2019 15:52 - last edited on ‎07-19-2019 11:47 by Fitbit Moderator

‎07-18-2019 15:52 - last edited on ‎07-19-2019 11:47 by Fitbit Moderator

About a week ago, I started not getting notifications coming through, and now my Fitbit app says that the notification service is not working and the phone requires a restart.

 

I have a Samsung Galaxy S7 and have tried restarting the phone, resetting the fitibit alta hr I have, turning on and off bluetooth

 

Moderator edit: updated subject for clarity

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‎07-19-2019 11:47

‎07-19-2019 11:47

Hi @Cougno6. Welcome on board.

 

I'm sorry to hear that the notifications aren't working, and thanks for the steps that you've tried prior posting. You did a great job! I've checked with our Support Team and apparently they already took your case under their wings. I'm glad that you're receiving assistance, and I'd recommend to keep working with them. If you have another question, feel free to let me know.

 

Hope to see you around.

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