Notifications are not vibrating on Versa Lite

[jazmagalie1997]

There was a new firmware update about a few hours ago and since then, I had no vibrate notifications on my Versa Lite. I already contacted THREE Fitbit representatives and they told me to do the following:

1. Check and see if sleep mode and do not disturb is off

2. Restart the device 

3. Uninstalled and re-installed the Fitbit app and customized my notifications

I tried everything and this is very disappointing because I had this for a less than a week and it's causing me problems. 

What should I do with this matter? Am I the only person that is having issues? P.S. I have a Samsung S9 and one of the representatives believe that there was something wrong with my phone (which there isn't because I had this phone for 2 years and had no issues). 

[Rich_Laue · Accepted solution]

Does your Versa Light receive notifications, but does not vibrate? 

Reloading the Fitbit app on the phone makes me think that your phone isn't sending notifications to the Versa Lite? 

[jazmagalie1997]

Basically and I don't know what to do. 

[Iluvcows2]

This has been going on for awhile for me also. I called and they had me do a number of things, still no vibration. Then they said they were working on a fix that would come through in an update. I think they are just stringing us along and I really think I'm going to switch to a different tracker. 

[Donatukas1985]

Hello Can you help me one week ago I buy fitbit versa 2 clock I have problem when I get mesage pur messender my clock no vibration nothing and if ring for me pur messender no vibration same