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Notifications not coming through

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‎03-01-2020 12:46

‎03-01-2020 12:46

My Samsung galaxy just recently updated its software and I am now no longer receiving my notifications on my fitbit any ideas as to why? I have reset my tracker I have restarted my phone u installed the app I'm put of ideas

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‎03-01-2020 14:49

‎03-01-2020 14:49

Hi, @Sbutterfly00 I would suggest going to phone BT and unpairing your Fitbit.  Then open the Fitbit app, go to notifications and click on the 3 dots top right and choose send a test call notification.

 

If it doesn’t work, make sure you have enabled all location sharing with Fitbit, all day sync on and app runs in the background, then try the unpairing send test call process again.

 

Hopefully that will get you back getting notifications.  Good luck and let us know how it goes.  Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

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‎03-01-2020 16:26

In response to Julia_G

‎03-01-2020 16:26

Still no luck

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