help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Notifications won't work after Update to App

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-04-2019 14:25 - last edited on ‎07-05-2019 05:37 by Fitbit Moderator

‎07-04-2019 14:25 - last edited on ‎07-05-2019 05:37 by Fitbit Moderator

I updated my app on my Samsung J5 phone at the weekend and now I'm having problems syncing my charge 3 and I cant get notifications at all. A message says notifications not running and to restart phone. I have done this and also reset, removed from bluetooth and started again. What else can I do to sort this? 

 

 

Moderator edit: Clarified subject

Best Answer
1 REPLY 1

‎07-05-2019 05:41

‎07-05-2019 05:41

Hello @JPie21.

 

Thanks for bringing this up and trying those restarts to get it working.

 

This might be happening because the Galaxy J5 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

 

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps for the notifications.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes