Nutrition info not displaying correctly

[lwilliams35351]

Within the last few days I have noticed that the nutrition information of foods is displaying incorrectly and is cutting off the top lines of the information. 

I am using the most recent version of the app (4.48.fitbit-mobile) on my pixel 7 pro.

I have attempted all the usual suggested actions such as clearing the cache and storage and uninstalling then reinstalling the app but nothing resolved my issue. 

Any help would be appreciated as my primary use of this app is to track my caloric intake and macronutrients. 

Thanks

 

[pjpjr]

@nleprohn Which device are you using?

[nleprohn]

Android. Samsung galaxy s21 phone. Latest update

[JuanFitbit]

Hi everybody! Thank you for your messages, information and pictures shared. 
Our team is aware of this issue and is looking into it. 

They'll work on a solution afterwards. 

Hopefully  this gets solved soon. 

[MarioSFitbit]

Hi everyone! 

I appreciate all your messages and feedback regarding this situation about the nutrition information not displaying correctly. 

Please stay tuned for a new update to the Fitbit app, version 4.51, which will fix this issue.

In order to update your Fitbit app, please read and follow the steps shown here: How do I update the Fitbit app?

We look forward to your comments. 

[Sparker18]

Thank you. I'm running and have been running 4.5 already, so I looking forward to seeing whether 4.51 solves the problem. 

[regretfulspider]

Any idea when the new version will be pushed?

[pjpjr]

v4.51 was available for me (USA) in the Play Store. I successfully updated, however I wasn't experiencing this issue.

[Sparker18]

Wow! I just uninstalled the 4.5 then reinstalled with 4.5.1. Update was not offered. And it works! All the top lines of the nutrients are visible!! It's back!

On Android v 15, Inspire 3.

[nleprohn]

Lucky you. I  uninstalled 4.5. Restarted my phone. Installed 4.51. Same problem. Pretty much ready to give up and get a separate app for counting calories and macros. Samsung galaxy S21. Android version 15

[Zionic484]

Yesss... Please fix this!

 

[pjpjr]

@Zionic484 I *think* earlier you noted you are Android OS v15. What phone are you utilizing?  It will be helpful for Support to know this.

[Sparker18]

Samsung S21 for me

[Zionic484]

@pjpjr 

 

 

[nleprohn]

And this morning, it works. Amazing. 

 

[pjpjr]

Edit:  Awesome as @nleprohn is now working!  I will leave the below for posterity.

@Sparker18 & @nleprohn This is unusual as both are Samsung Galaxy S21; one is resolved and one is not.

Are you able share your Kernel version and Baseband version, or equivalent, if you have that?  My carrier always makes some changes to the default Android OS before making it available to my device.  It should be this screen (Settings | About phone | Android version) which shows the differences on my phone:

Also this issue may be a function of Display Size (Settings | About phone | Hardware information), so although I expect those to be the same please share this if you can:

[nleprohn]

I think this is what you asked for

[nleprohn]

Trying again

 

[Fedes84]

Hi,

Samsung Galaxy S25 here

 

Same problem for me, I can't see fat line.

Fede

[Mjpaintrain]

Its been months, cmon

[Mjpaintrain]

Still not working for me