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Old original Fitbit

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‎02-08-2020 18:33

‎02-08-2020 18:33

My original fitbit has decided not to pair with my phone for steps.  I can still charge and use it, but it won't register steps on the app.  The info I manually put into the app obviously works.  Tried deleting the app and reinstalling...no luck.   I have been trying to "nurse" my old friend along, and it has been fine (albeit frequent chargings), but I am hesitant to buy an upgraded Fitbit product if the software is a hassle.  I am NOT a tec savvy individual.  HELP

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‎02-08-2020 21:50

‎02-08-2020 21:50

Hello @Martha219 your tracker does not have to be paired to your phone for it to sync. 

Also a user should not be able to pair the tracker to the phones Bluetooth. 

My question, is the tracker still connected to your Fitbit account? 

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