Only one food item can be logged at a time, it crashes when logging more

[Unahogan]

I can only log one food item at a time. When I select another item the app crashes. I have to restart my phone (android) every time to log each item. This resolves it occasionally, for a few hours but the problem comes back again.

Moderator Edit: Clarified subject

[SilviaFitbit]

@Unahogan Welcome to the Fitbit Community. I moved your post to this board, in an effort to keep the forums organized. 

I appreciate the troubleshooting performed prior to posting. I'd like you to make sure this procedure is being followed to log food on your app: 

1. From the Today tab  , tap the   icon on the food tile.
2. Search for your food or create a custom food.
3. Enter your information and tap Save.

If your app is still crashing, let's try the following: 

- Log out from the Fitbit app 
- Clear the app cache 
- Restart your phone 
- Log back in and log food 

Hope this helps. 

[Unahogan]

The solution which you suggested did not work. I have to restart my phone
every time after logging one item. Occasionally I have success in logging
a few items.

[SilviaFitbit]

@Unahogan Thank you for getting back. 

I appreciate that you shared the troubleshooting followed in order to log food. May I know the phone model and OS installed? Is it happening only when logging food? When did it start happening?

Hope this helps. 

[Unahogan]

Actually, the app seems to be logging food ok now for the last two days. So
perhaps there was just a delay after clearing cache and logging back in.
Thank you. I will let you know if I have any further issues.

[SilviaFitbit]

@Unahogan Glad to hear that all your food is logging properly in your Fitbit app. 

Have a good rest of the week. Keep reaching your Fitbit goals. 😀