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Outdated information in Dashboard

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‎06-12-2016 10:03

‎06-12-2016 10:03

It is showing stats from yesterday.

Going into heart rate or steps show today's stats.
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3 REPLIES 3

‎06-12-2016 13:24

‎06-12-2016 13:24

I couldn't find where to clear the cash so I logged out and back in. Now the dashboard is up to date.
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‎06-13-2016 08:22

In response to gtirloni

‎06-13-2016 08:22

Welcome to the Community @gtirloni! So are your steps, heart rate and the rest of your data updated on the Fitbit app? it is also syncing properly? 

 

Let me know! I'll be around. Woman Happy 

Heydy | Community Moderator, Fitbit
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‎06-13-2016 10:13

In response to HeydyF

‎06-13-2016 10:13

The FitBit syncs fine. It's the app that is slow to refresh with data.

 

Dashboard -> sometimes no data for heart rate

Heart Reat / Steps / Calories -> sometimes today's data still doesn't show (after successful sync)

 

It requires going back / forth on some screens until it works. Or the quickest method is to logout and login back.

 

It looks like a general issue with the app not updating certain areas.

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