Pace is showing in feet and inches

[QuickChef]

Having this issue as well, but in USA and Android.  My pace is showing as a distance measurement of feet and inches instead of a unit of time per distance (minutes:seconds/mile).  I do not see a thread for this in the Android forums.

Moderator Edit: Clarified subject

[LizzyFitbit · Accepted solution]

Hi there, @QuickChef.

I've moved your post to this new thread in the Android board to keep the forums organized. Thanks for the details provided and just to confirm, may I know since when this started to happen? Also, even though you're in the USA, is the Fitbit app set in Swedish?

Please note you may see you pace as 17' 38" which means 17 minutes 38 seconds. If this doesn't apply to you, please provide me with the model of your phone and share a screenshot of what it's displayed on the Fitbit app to investigate on my end.

[QuickChef]

@LizzyFitbit  Apologies for the response/update delay.  Lizzy, thank you for the insight with your 17' 38" example.  As a new runner this was pretty confusing!  Before I searched for this issue in the fitbit community I had poked around on the internet in search for some pace time image examples and only found "standard" time images like a stop watch or timer would show (i.e. 17:38).  But, with your example, some more research, and considering the pace time patterns my data is showing, I can see that everything is working as it should.

I think it could save a bit of confusion if this pace format was communicated somewhere in set up or settings, especially considering folks new to fitness or fitness tracking are using these devices.  I would bet I am not the only newbie that has thought this was an error.

Thanks again!

[LizzyFitbit]

Hi there, @QuickChef.

You're welcome. Thanks to you for reviewing my post as well as sharing your feedback. While I'm glad your details are being tracked correctly, I understand where you're coming from and I'm sorry for the confusion this has caused. Our team constantly works to improve our products including the Fitbit app, and the input we receive from our members. Your feedback is appreciated and we'll make sure to take your comments into consideration to make Fitbit more useful for all our members.