I have been trying to contact Google about a specific issue, however so far the answers have been underwhelming. Hence I'm trying to post here to see if the "community effect" would help my case sorted out.
When using the Fitbit app to track running session, I have noticed that my pace is hugely underestimated when doing high speed intervals. Weirdly, when I am on a stable pace run it is reliable. I may have identified the culprit : using a third party app on the watch and on my phone, my pace is correctly reported even on the high speed intervals. I suspect that the Fitbit app use the accelerometer and GPS along an algorithm to determine pace, the latter should be faulty. I have already contacted Fitbit support, they just tell me to update regularly the app but so far it's been months and nothing changes. My watch is unusable to track my progress.
I know it's not a sport focused watch like other brands but come on ! Is anyone in the same situation and have you found a solution?
