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Pace zero though walking 7 km in 1.5 hours

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‎08-23-2020 12:03

‎08-23-2020 12:03

I encountered a weird bug on the fitbit app.

When i track an outdoor exercise the app counts steps km and traks the location properly. However on the overview on the map display,  when i select pace, all of the paces low, hogh and avg are zero.

Additionally the steps of this exercise are not added to the daily steps.

The issue remained after todays update.

Thanks in advance for your help

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‎09-15-2020 08:39

‎09-15-2020 08:39

Hello @Dh5ce and welcome to the Help forums.  If I understand you correctly, you tracked an exercise on your Fitbit using the Outdoor Exercise shortcut.  Outdoor Exercise isn't for step based activities like walking and hiking.  It is for exercises like downhill skiing and kayaking.  I don't think your app is misbehaving.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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