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Pairing Rejected by Flex

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‎09-13-2017 10:10

‎09-13-2017 10:10

I just updated my Samsung Galaxy s5 and was hoping my Flex would now pair with it since it has not synced since August 8. No luck- just a message saying  "Pairing Rejected by Flex". I'm still hoping for a fix.

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2 REPLIES 2

‎09-14-2017 06:14 - edited ‎09-14-2017 06:16

‎09-14-2017 06:14 - edited ‎09-14-2017 06:16

Hello @kathybrj, good to see you again. In this case I believed the issue is that your tracker is not syncing, as I can see on your Community profile you havea tracker paired. So my recommendation is to try the following steps in case the issue persists: Having trouble syncing? (here's how to fix this).

 

Let me know how it goes. I'll be around!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎09-14-2017 16:12

In response to RobertoME

‎09-14-2017 16:12

@kathybrj, may i ask if your using the Fitbit app to setup your Flex? Trying to connect it to the phones bluetooth will not set it up and will give a message of "Rejected by Flex" everytime. 

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