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Pairing device and syncing

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‎04-09-2018 11:57

‎04-09-2018 11:57

Ok, so I've been having trouble with syncing since last week. Done lots of steps but app says zero cause it won't connect. Have tried many things, as a last resort I unpaired my device from the app, but now I can't get it paired back up!!! 

I get as far as entering the code, then it just loads and loads until it times out. 

I've tried uninstalling app again, rebooting phone, but nothing is working. 

It's getting annoying!! 

Help! 

Best Answer
2 REPLIES 2

‎04-09-2018 23:50

‎04-09-2018 23:50

You mention rebooting the phone but have you tried rebooting the fitbit?

 

If not, give it a try. Here's the instructions: https://help.fitbit.com/articles/en_US/Help_article/1186/

 

Give it a few tries though as it sometimes doesn't work.

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‎04-10-2018 07:29

In response to SteveH

‎04-10-2018 07:29

I will try that, thanks 

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