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Past activities are not lading in the Exercise tile (migrated account to Google)

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‎07-05-2023 05:11 - last edited on ‎07-06-2023 08:27 by Fitbit Moderator

‎07-05-2023 05:11 - last edited on ‎07-06-2023 08:27 by Fitbit Moderator

After migration, the activities stopped loading when trying to scroll. I logged out/in, and reinstalled the app so there's not much else on my side I can do.

After installing the app fresh or force stop, when swiping up the spinning circle shows briefly for about a second and disappears. Then there is no way to load past activities.

Video showing the issue (will expire in 5 days):

https://tempclip.com/RBopn1KekIIOnt7/watch

Moderator edit: Subject for clarity.

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2 REPLIES 2

‎07-06-2023 01:23

‎07-06-2023 01:23

Today it started working again out of nowhere. Hopefully, it will stay that way.

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‎07-06-2023 08:30

‎07-06-2023 08:30

@Triletics Thanks for reaching out about the exercise tile not loading on the Fitbit app. I am glad to read that it is now working as expected. Updates have been released recently and I believe the development team is working constantly on fixing these anomalies after migration. Thanks so much for confirming that it has been resolved for you. 

If anyone else is experiencing the same issue, please make sure your Fitbit app is up to date and we ask for your patience. Thanks in advance!

 

RodrigoM | Community Moderator, Fitbit

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