Personal Best not updating

[JeremiahShark]

This is a joke right Fitbit? You have simple tasks, track our steps, overtime, fail? About to move onto Garmin and this is after six years of being a loyal customer. What is the eta here, I have a ticket on file with you all and am waiting for my 194K week to show up as my all-time best. Get this moving Fitbit, your losing customers and stock value!

Moderator Edit: Clarified subject

[kerrbear1211]

I agree. my other biggest gripe is still after all these years not allowing us to change the hourly reminder goal. 250 is fine as an option but 250 an hour wont get anyone near 10,000 steps. I wish they'd let us customize it for our own needs. and my personal best hasnt updated in 2 years 😞

[SilviaFitbit]

@JeremiahShark Hi there. Thank you for the details mentioned. 

I see where your disappointment is coming from. If you have a case created with our Support team, please continue the communication through email, they'll be happy to assist. 

@kerrbear1211 Hi there. If your personal best hasn't updated, please contact our Support team, they'll be happy to help. Regarding your feedback about being able to change the hourly reminder, please vote for this idea, these are reviewed by our team and the status will change depending on Fitbit plans. 

As a side note, your posts were moved to this thread in an effort to keep the forums organized. 

Hope this helps. 

[JeremiahShark]

I have a case number with your support team, I haven’t heard anything back, been about a week?? This issues been plaguing people from multiple years, it’s actually again very concerning and utterly disrespectful to the consumers of this product. I’m going to give you guys a couple more weeks before I switch to one of your competitors! 

[SilviaFitbit]

@JeremiahShark Thank you for getting back. 

Sorry to hear that you've been experiencing this. I was able to see that our team informed you that we're aware of this issue, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

Your understanding and patience are appreciated.