Personal Best on Android not updated

[Bmyers1972]

My Personal Best stats on the Android app haven't updated for 6 weeks. Still shows personal best as 16K, but I completed 25K last week.

Strangely I've obtained the High Tops 20K badge, but my personal best is still incorrect?

[MarreFitbit]

It's nice to see you around my friend @Bmyers1972 ! I'd like to ask if you can share some screenshots with me. So far as I know the only place where the personal best is displayed is on your web-based Dashboard. The mobile app will only tell you if you have reach your daily goal. But perhaps I have the wrong idea so with a screenshot, I can suggest an idea to fix this issue. In the meantime, since this is related to the app, I will guess and it might be possible a delay to load your data, so the best here is to restart the app:

1. Log out from your Fitbit account and double tap the home button on your device. Your open apps will show on your device's screen. 
2. Close the Fitbit app by swiping the app image in an upward motion. 
3. Reopen the Fitbit app.

Let me know how it goes! 

[Bmyers1972]

Hi, closing and re-opening the app doesn't fix the problem. 

For clarity,  the Web based app is up to date,  I am referring to the trophies page of the android app (within the account section) 

[Bmyers1972]

I've also tried re-installing the app, logging off and back on and rebooting the phone 🙂 

[Bmyers1972]

Screen shots form android app -

16K personal best, and yet I am now averaging 20K a day??

Similar Workweek Hustle PB of 56K and I know I have smashed this last week (about 106K)

For Weekend Warrior there is no PB listed!!! :-0

[MarreFitbit]

Hey my friend @Bmyers1972 , thanks for getting back and providing me with the screen shot. 

Please review your Activity Log to make sure there are no logged activities or MobileRuns that could account for the discrepancy. 

Also, please verify on your Fitbit.com Dashboard online if your Personal Best is still on 16K. I need to figure out if this issue is just with your App.

Here is the screen shot showing where you need to look at:

Catch you later!

[Bmyers1972]

Hi, 

I can't find anywhere on the web app that tells me my PB, however, I can see the 25K badge.

Also, I can not find anywhere on the web app that tells me my PB against specific challenges. I can only find this information on the android app (the screenshots I have provdied this morning).

Does this help?

[Bmyers1972]

OK, so I've found out how to get this info on the web app, and attached are the screenshots.

Some comments about this ..

1 - My PB is actually 24,776, but I've been awarded the 25K badge. Is this due to rounding steps >24.5K?

2. None of the 30 day graphs contain any data??? I don't log calorie intake, but the 30 day step and activity graphs should contain something!

[MarreFitbit]

Your graphs show contain information @Bmyers1972, try clearing cookies and cache please. 

In regards to your Personal Best badge, I'd recommend getting in touch with customer support directly. They'll do a deeper investigation into your account and see where the issue is coming from. Please don't forget to attach the screen shots you shared here (from your Fitbit app and Fitbit.com Dashboard) so they can go through it easier. 

Let me know what they say, thanks for your patience with this!

[Bmyers1972]

Hi,

Just to let you know that clearing out cookies etc, fixed the graphs problem.

I'm working with support on fixing the PB problem on the android app.

Regards,

[MarreFitbit]

Thanks for the update my friend @Bmyers1972 !

Don't forget to share what was the issue wiht PB, see you later!

[Bmyers1972]

Helpdesk say that support is aware of the issue, but its still not fixed.

this is really disappointing.

How hard can it be to keep the 2 databases in sync?

[MarreFitbit]

Hey my friend @Bmyers1972, I totally understand where your concern is coming from, but as chat said; our technical support is aware of this and they're trying to solve it as soon as possible. 

Thanks very much for your patience and understanding with this matter!

[Bmyers1972]

Nonetheless, it doesn't help me!

[Bmyers1972]

2 years later and still not fixed