help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Phone lock screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-19-2017 22:32

‎01-19-2017 22:32

Hi everyone!

 

I bought my fitbit today and I set it as a trusted device and now my phone will not lock. It gives me peace of mind to know my phone is locked, and I have tried to go into my phone settings and turn off my smart lock but it does not work. Now my phone is always unlocked and I would like to remove my fitbit from the trusted devices. Any suggestions?

 

Thanks

 

Best Answer
0 Votes
1 REPLY 1

‎01-20-2017 06:34

‎01-20-2017 06:34

Hello @Analyssa! Great to have you on the Community.

 

That's very odd. Letting the tracker be a trusted device shouldn't interfere with the phone's locking capability. You can try to delete the tracker from your phone's Bluetooth settings:

1. Access the Bluetooth options on your phone.

2. Look for your Fitbit and delete it.

 

Perhaps doing that can resolve the issue.

 

I'd also like to ask you some questions:

- What mobile device are you using?

- What happened whenever you press the lock button?

 

Look forward to your reply so that I can determine the best way to move forward.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes