Phone not registering steps

[Karenqs]

App claims it has just synced but steps not registering - although visible on fitbit

[SunsetRunner]

Hi @Karenqs

Feel free restarting the tracker:

Restart the tracker

URL: Click / Tap to open the Fitbit Help Article 'How do I restart the tracker?'

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Optionally log out from the fitbit app & login again.

When desired the fitbit app cache can be cleared on the phone, this sometimes can be done if a issue occurs in a app not working properly.

The app recreates the cache automatically..

Credit to Android Central:

http://www.androidcentral.com/android-201-how-and-when-clear-app-cache-or-data