help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Please help and stop with the run around answers

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-05-2019 10:30

‎07-05-2019 10:30

I know this has been asked many times  and that I have asked many times (with no real /acceptable answer) but can we at least get an update from your development department on S10 compatibility.  If as a moderator , site administrator or support you are not able to provide an answer please supply phone numbers or email of who can. I am fed up and tired of no responses or canned answers and most of all putting off updating to a newer model phone just because fitbit seems to dragging its heals on software compatibility issues. One last thing I bought my fitbit because of its battery life over My Samsung Gear (which would be compatible) but maybe now it is time to go back to Samsung because they seem to understand and value customers even after they have your money for products purchased.

Best Answer
5 REPLIES 5

‎07-05-2019 11:42

‎07-05-2019 11:42

Not what you want to hear, but if it does not work with S10, nobody here or at support could tell you when, or if, it will.  Nor could anyone give you a phone number or address of someone who could tell you.  So basically anything other than just waiting, or searching boards to see if anyone has been able to make it work, is unproductive.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎07-05-2019 12:01

In response to JohnnyRow

‎07-05-2019 12:01

Please do not take this the wrong way but I personally feel the most unproductive thing I ever did was return to fitbit. Once again this is not meant to be offensive I am just very frustrated and the Fitbit company seems uncaring about their consumers. 

Best Answer

‎07-05-2019 12:06

In response to SunsetRunner

‎07-05-2019 12:06

You are not offending me and I understand your viewpoint.

There are plenty of phones not on the "approved" list that do work well, but apparantly the Samsung S10 is not one of them.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎07-06-2019 00:26

In response to SunsetRunner

‎07-06-2019 00:26

@SunsetRunner wrote:

Please do not take this the wrong way but I personally feel the most unproductive thing I ever did was return to fitbit. Once again this is not meant to be offensive I am just very frustrated and the Fitbit company seems uncaring about their consumers. 

Basically what Fitbit is telling you is to go pound sand. If I were in your position I would pick up a Garmin and never look back 😉

 

Fitbits aren't for everyone...

Best Answer

‎07-13-2019 03:30

In response to Crazy-Fritter

‎07-13-2019 03:30

This is a community for Fitbit users to reach out to their fellow Fitbit users for help. A question about what Fitbit has future plans for is usually beyond what your fellow Fitbit user will be able to help with. 

When it comes to moderators, they either do not know or by NDA's are limited to what they legally are able to mention. 

No offense taken but this question will not be answered in the community. As for support I either get a run around or we are aware and working on it. 

 

My guess for the S10 is that they are working on it. My neighbor and his wife both have S10's on Verizon and both have no issues. So here again the problem is not that it does not work, but that it does not work for all. The question is what is different that makes it not work. 

Best Answer