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Please update watch for android 9.0

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‎04-21-2019 12:03

‎04-21-2019 12:03

My amazing watch is a brick because my Google Pixle XL updated to android 9.0 and now my watch can't pair with my phone to update. PLEASE PLEASE PLEASE update

 

 

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‎04-22-2019 00:11

‎04-22-2019 00:11

Syncing issues with Android 9 are affecting a number of people.

 

Keep an eye on the following thread which has updates from fitbit and some things to try:

 

https://community.fitbit.com/t5/Android-App/Android-9-0-Pie-not-able-to-sync/td-p/2889550

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‎04-22-2019 09:40

In response to SteveH

‎04-22-2019 09:40

Thanks. I see that thread was started almost a year ago and they are still working on the android pie issue. i followed the suggestions from last month and still no effect. How is Fitbit not able to update their gear to work with android? This seems like a huge red flag for the company. I'm gonna see if i can refund my watch and go with another company. A $300 watch shouldn't have these issues

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‎04-23-2019 18:23 - edited ‎04-23-2019 18:24

In response to Android_9_0

‎04-23-2019 18:23 - edited ‎04-23-2019 18:24

Hi @Android_9_0 a warm welcome to the Community! Thank you for your feedback  @SteveH Thank you for the link and information provided. 

I moved the thread to the Android Board, to keep the order of the Community! It will also get the attention needed. 

As @SteveH mentioned, there are some users that are having the same situation with the update to Android 9. Our team is already working on solving this. 

 

@Android_9_0  please verify that the Fitbit app on your Pixel XL is up to date. You can also try to delete the cache from the Fitbit app on your phone. 

 

Other steps that have helped other users, might help you too. Please do as follows:

  • Restart your Fitbit device.
  • Please on the phone, go to Settings> Bluetooth, and remove all the connections that your phone has with your device. (Forget device, ignore or unpair depending on the version of the operating system of the phone).
  • Turn off the Bluetooth and restart the phone. (switch off and on again).
  • When the phone is back on, turn the Bluetooth on again, but do NOT try to pair  the device from here.
  • Go on the Fitbit app. From here, try to set up the tracker as a new device.


Hope this helps you further.

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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