03-23-2025 15:45
03-23-2025 15:45
Pixel Watch 3 and Pixel 9 Pro - both with latest versions of apps and both in successful use since receipt - purchased on day of announce.
10 days ago, I finally opted in on the Free Trial of Premium.
I lost both the BR and HRV tracking (both have been reported successfully since October). Also I stopped receiving a sleep score which I had been getting daily since October. My data for sleep is there - just no score.
I would much rather have these three pieces of information than Premium but now can't seem to back out of Premium and the **ahem** trial isn't over til September.
I have uninstalled and reinstalled the app on both the watch and the phone. I have cleared the cache and restarted both. I have repeated the above in various sequences to no avail.
Please tell me how to get my data back.
03-24-2025 14:22
03-24-2025 14:22
I don't think sleep score missing is related to premium. I don't have premium and my sleep score isn't showing today either.
03-24-2025 15:07
03-24-2025 15:07
@susandennis have you installed the March 2025 update on your Pixel Watch 3? You said that you updated the app on both your watch and phone. Is that the Fitbit app? Have you also updated the Watch app?
03-25-2025 18:15
03-25-2025 18:15
My sleep score returned today. Yesterday's is still MIA.