help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Premium membership not showing after reinstalling the Fitbit app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-01-2021 09:56 - last edited on ‎05-03-2021 11:54 by Fitbit Moderator

‎05-01-2021 09:56 - last edited on ‎05-03-2021 11:54 by Fitbit Moderator

Had to reinstall fitbit and I lost my data and my premium also. I paid for it but can't use it. How do I get it all back

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎05-03-2021 12:12 - last edited on ‎03-22-2025 10:04 by Fitbit Moderator

‎05-03-2021 12:12 - last edited on ‎03-22-2025 10:04 by Fitbit Moderator

@Webbercraft Thanks for stopping by!

Your premium membership is linked to your Fitbit account that should use the same email address. If you don't see a premium membership then it most likely that you used a different email address. Please check this and log into the correct account so you can see your premium membership. You can check the email you are currently using on your Fitbit app by tapping the account button (top left corner) then scroll down tap Account Settings and finally Change Email.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎05-05-2021 06:36 - last edited on ‎05-05-2021 18:12 by Fitbit Moderator

In response to AlvaroFitbit

‎05-05-2021 06:36 - last edited on ‎05-05-2021 18:12 by Fitbit Moderator

You are right it was a mixup in login id. Only that I when I asked to try premium I was under the ID of 

and some how because when I first started Fitbit long time ago under some one put the premium on it so I would never see it using

I called the person on the phone said I was on the wrong id now I have Premium under m old account I have lost all data

I am disappointed 

 

Moderator Edit: Personal info removed and format 

Best Answer
0 Votes