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Problems connecting Aria

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‎10-12-2017 21:29

‎10-12-2017 21:29

HELP!! I have had a new Fitbit Aria for 2 months and haven't been able to connect it to my Android or computer..

I have been in contact with Fitbit help soooooo many times and still not happening.. 

it suggests to connect to Aria WIFI which I do but there is no internet connection with this. so not able to go any further.. it also says once you connect to that to reconnect to your home WIFI which I also do... it tries to connect but never does.

So fed up and feel I have wasted money on this item.

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2 REPLIES 2

‎10-13-2017 00:28

‎10-13-2017 00:28

Hi

 

Make sure the router is set to use mixed mode to allow for the required 802.11b connection, also The Aria does only support 2.4ghz frequency, not 5ghz.

 

Feel free to check out the Fitbit Article:

 

How do I set up my Fitbit Aria?

Get started with your Aria scale.
Best Answer

‎12-02-2017 13:43

In response to SunsetRunner

‎12-02-2017 13:43

Hi @Paotina

 

Has the issue been solved?

 

Wishing a wonderful weekend

 

Screen-Shot-2016-09-09-at-6.11.53-PM-563x502

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