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‎12-27-2019 18:44 - last edited on ‎12-29-2019 12:13 by Fitbit Moderator

‎12-27-2019 18:44 - last edited on ‎12-29-2019 12:13 by Fitbit Moderator

Okay so my fit bit is synced and it gets the messages from my phone how ever it will not send the messages that I am trying to send via fit bit. Can any one help me out here?  I've been trying to search for an answer thru the help website but I can not seem to get the answer I need. 

 

Moderator edit: Subject for clarity

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‎12-29-2019 12:13

‎12-29-2019 12:13

Hi @Jagarundy, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and the details that were shared in your post, I appreciate your effort and time looking for a resolution in our help articles. To better assist you with your concern, can you please let me know which Fitbit device and Android mobile device are you using? When was the first time you experienced this? If you haven't already done so, I recommend you to check our help article: How do I respond to messages with my Fitbit device? and let me know how it goes.

 

Don't hesitate to ask me any additional questions you may have. 

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‎12-29-2019 12:20

In response to RicardoFitbit

‎12-29-2019 12:20

Okay so it all was working fine the day I got the fit bit which was 12/25.
However the very next day I could receive the messages but I could not talk
to the fit bit and have my respond sent. I called costumer support and
that didn't help. They just told me I needed a new phone even though I
have an Android "rebel 3" which runs 7.0 that is required thru the fit bit.
Some times it works but 98% of the time it does not.
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