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REM sleep is showing zero minutes

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‎10-02-2019 04:29 - last edited on ‎10-03-2019 15:56 by Fitbit Moderator

‎10-02-2019 04:29 - last edited on ‎10-03-2019 15:56 by Fitbit Moderator

The past two nights my REM sleep has tracked at zero, anyone else having this problem?? 

 

Moderator edit: Updated subject for clarity 

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5 REPLIES 5

‎10-03-2019 16:04 - last edited on ‎11-08-2024 14:52 by Fitbit Moderator

‎10-03-2019 16:04 - last edited on ‎11-08-2024 14:52 by Fitbit Moderator

@Lacey49 Welcome to the Community! Thanks for the details mentioned. 

I would like you to confirm you have the latest app version which is 3.7 for Android.  Also, please check if you're getting the same data in your online Dashboard and app. 

Also, please restart your tracker and if you get the same information after this provide me with a screenshot and let me know the phone model and Android version you're using. 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎10-04-2019 07:20

In response to SilviaFitbit

‎10-04-2019 07:20

Hi SilviaFitbit, thanks for getting back to me! I restarted my Fitbit, uninstalled and reinstalled the Fitbit App and this morning things are back to normal! YEAH!!! Thanks again!!

 

Best Answer

‎10-05-2019 17:02 - last edited on ‎11-08-2024 14:55 by Fitbit Moderator

In response to Lacey49

‎10-05-2019 17:02 - last edited on ‎11-08-2024 14:55 by Fitbit Moderator

@Lacey49 Thanks for getting back. I'm glad to hear that after performing some troubleshooting your REM sleep is showing again. 

Keep up the super stepping! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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0 Votes

‎07-26-2021 10:26

‎07-26-2021 10:26

Yes. I've got the same problem. Have you been told how to fix it?

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‎07-26-2021 13:16

In response to SteveOates

‎07-26-2021 13:16

I restarted my Fitbit a couple times, but I don't think that's what fixed it, I think it was a problem on their end and they resolved it.

It did work perfectly after that until the entire unit died. I have the Sense now and love it!

Sorry I couldn't be more help! 

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