RESOLVED 06/02/16 - Clicking "Alarms" crashes Android 2.25

[ErickFitbit]

Fitbit Update 06/07/2016: As this issue has been resolved, I am closing this thread. If you experience instances of crashing when clicking on "Alarms" in the menu on the Android app, please create a new post and reference this thread so I can look into it once again.

Thank you to everyone who reported this issue.

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Fitbit Update 06/02/2016: We've just released an update for the Fitbit App for Android, version 2.26 which should resolve the alarm crash issue for everyone.

Please update your app and let me know if it's fixed the issue for you. Thank you!

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Fitbit Update 06/01/2016: Hey everyone -- We're in the process of releasing an app update that should resolve the alarms crashes that you're experiencing. The app release is going out in increments so you may not see it available yet, but I will keep you all updated once it's been released to everyone.

Check the Google Play Store for available updates to the Fitbit App for Android and make sure to complete the update. 

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Fitbit Update 05/25/2016: Good news everyone! We have a fix in place for this crash which should be coming real soon! Thanks to everyone who was super helpful in giving me your device and OS information so our engineers could further investigate.

When I have a solid date and app version which this fix will be released in, I will make sure to provide you all with another update. Again, thank you for your patience and help! 

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Fitbit Update 05/23/2016: Some users who have multiple trackers paired to a single account have reported when they click on "Alarms" in the Android app, version 2.25, the app crashes. 

Our team is currently looking into these reports and would love your help with a couple of questions, if this is happening to you:

1. What Fitbit app version are you running?
2. Which make and model is your mobile device?
3. What Android version are you running (can be found in phone Settings > "About Device")?

Also, as a temporary workaround I recommend setting and adjusting your alarms via the online Dashboard under the "Device Settings" page.

As I hear further updates on when this will be fixed on the app, I will make sure to provide you all with updates here. Thanks for the reports, and check back here as more to follow soon.

[ErickFitbit]

@Lkeeling @Hcfish @sononick @shadrock @Eviig @firebug654 @TDPOLE97 Fitbit Update 05/25/2016: Good news everyone! We have a fix in place for this crash which should be coming real soon! Thanks to everyone who was super helpful in giving me your device and OS information so our engineers could further investigate.

When I have a solid date and app version which this fix will be released in, I will make sure to provide you all with another update. Again, thank you for your patience and help! 

[Lkeeling]

Thank you for the update

[KBrand]

I have a turbo droid and for the last few days every time I try to set an alarm in the FitBit app the app stops working. I can get anywhere else in the app, but when I press the button to get to the alarm page the screen freezes, turns black, and then a box pops up that says"FitBit has stopped working" and kicks me out of the app. How do I fix that?

[ErickFitbit]

@Lkeeling You're welcome! 

@KBrand It is a bug, so you won't be able to fix it right now. We have a fix in place that will resolve it which will be coming in a new update soon. Check out my post here for updates and also for a workaround so you can edit your alarms today.

[Duckie61]

OK Fitbit you say you're going to fix it. But why did you make a code change? Who's doing your uat testing and how did this get missed. I no longer use a computer. So how am I suppose to set/turn on my alarms?? Please do not push updates to us with issues like this. Very poor customer experience!

[ErickFitbit]

@Duckie61 At this time, you can try using a computer or use an iPhone or Windows Phone in order to adjust your alarms. The fix for this should be coming soon. I will update you and everyone else in this post once I have an update.

Fitbit Update 06/01/2016: Hey everyone -- We're in the process of releasing an app update that should resolve the alarms crashes that you're experiencing. The app release is going out in increments so you may not see it available yet, but I will keep you all updated once it's been released to everyone.

Check the Google Play Store for available updates to the Fitbit App for Android and make sure to complete the update. 

[ErickFitbit]

Fitbit Update 06/02/2016: We've just released an update for the Fitbit App for Android, version 2.26 which should resolve the alarm crash issue for everyone.

Please update your app and let me know if it's fixed the issue for you. Thank you!

[Lkeeling]

I can access alarms on the app. Thank you

[firebug654]

It works!!! Thank you for fixing the code!

[JillM]

The update solved the problem for me and I've set an alarm.

[ErickFitbit]

@Lkeeling @firebug654 @JillM Thanks for taking the time to update the app, test it out, and confirm that it's no longer crashing when tapping on "Alarms" in the menu. Glad to hear it's been fixed. 

As this issue has been resolved, I am closing this thread. If you experience instances of crashing when clicking on "Alarms" in the menu on the Android app, please create a new post and reference this thread so I can look into it once again.

Thank you to everyone who reported this issue.