RESOLVED 06/16/2018: "Notification service not running" error

[AlessFitbit]

Fitbit Update 06/16/2018

Thank you for reporting the error is not longer showing in the Fitbit app. This issue has been resolved with the release of the Fitbit app for Android, version 2.73. If you're still experiencing issues receiving notifications. Make sure to confirming that you're updated to the latest app release and following our notifications troubleshooting tips provided in this help article.

I'm moving forward in closing this thread as the issue has been resolved and there is no need to post future updates. If you have questions regarding the Compatibility of your phone, refer to this help article: Which phones and tablets can I use with my Fitbit watch or tracker?

Thank you for your continued patience as we worked to get this resolved.

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Fitbit Update 05/09/2018

Hi, Android users!

Some of you may be seeing the following error message inside of the Fitbit for Android app:"Notification service not running. A phone restart is required to re-enable notifications on your tracker." Even if you perform a restart, the error message persists. 

Thanks for reporting! Our team has been notified and are investigating. We will make sure to update you all if we receive more information. In the meantime, we appreciate your patience. 

[T-Rexx]

Sadly none of the recent "solutions" of which I use the wore loosely given this problem looks to lie with Fitbit and their software/technology, and it didn't work for me.

However oddly enough every 3rd or maybe 4th phone call my Versa will now vibrate, but wont show who's calling and I have yet to date, receive a single text notification to the Versa.

This is unfortunate as the device looked like it had potential.  I guess I will give it another week and after to see if a resolution can be found and after that it is going back to the the store.

Cheers

T-Rexx, big legs, little arms

[fljwoei]

I'm glad you got it to work. It should work till you restart or reboot your phone. Fitbit engineering should take a look at the Fitbit Notification Service permission. Seems like it's not sticking. We shouldn't have to keep doing this.

[T-Rexx]

Sucking is an understatement given mine still doesn't work.  Given some of the main use of a Smartwatch is text and calling you would think Fitbit would spend some time on this problem.

[ghammer1980]

Having the same issue, just popped up after latest update. Super annoying.

[hGOLANT]

Hey that worked, so far so good...

I have a Xiaomi REDMI 5A...

Let's hope it keeps working

[DCMom2]

Tried this on 2 different days. Still not working

Update: 

The notifications are STILL a mess. Can someone please post an update? The Fitbit CEO and CTO should issue a video apology for all of the notification problems. I've never had issues with the Alta.

Just spent an hour on the phone with 3 people to tell me the "engineers are working on it"

Stop wasting everyone's time - including yours and post a notice on relevant forums saying "sorry, update messed up for lots of androids. try again in 24 hours from today"

Nobody cares about the engineers "working on it." That's their job. I don't ask the police if they're "working on it" when they are solving crimes. It's their job.

Moderator Edit: Format

[T-Rexx]

Spent time on tech support for them to tell me they are working on it.....lovely.

[ShilpiG]

Do we have any update on this issue? I am really fed up of this error. This has been occurring since 3-4 months now! 

[Sara202]

Has this error been resolved yet as I am still getting this issue? It's starting to get very annoying 

[Yuvraj2]

Hi,

I am also facing the same problem every now and then " notification service not running " and ask me to restart but even after doing so it's not . It start working only reinstalling fitbit app.

Please suggest permanent solution for this persistent problem .

Regards,

Yuvraj

[Ariesawyn]

Is there a solution to this problem already? Getting frustrated that I keep getting this error on my Charge 2!

[Dmaluu]

Hi!

May I check if this is fixed  ? 

Thanks 

Dimitri 

[T-Rexx]

It's not fixed

[NettyP]

Not as far as I'm aware. Messages I've seen its that it is still with there hi guys at Fitbit.

Sent from my Huawei Mobile

[longman928]

There is not one bloody word in their sales blabla about syncing or compatibility issues their "support" is parroting here. That's the problem. People are not warned to check compatibility before they buy the products.

Or development / testing / support dept. are rubbish and cannot keep up at least with new flagship android phones. 

Fitbit is clearly out of sync with the real mobile device market.

[RamanaSuri]

This is now pending for a long time. When is Fitbit going to resolve this issue? Totally disappointed with the service and response being offered. My phone model is Redmi Note 4

[Johay16]

I am also getting the error message and nothing I do is any help. I restarted the phone, force.stopped the app, did everything including checking all the settings constantly, even uninstalled and reinstalled the app . Fitbit sent me a new device because of  this issue, it works for a short while then stops. This should not be this difficult 

[AshishVersa]

Facing same issue with 1 day old versa .. using phone MI note 2 . Any workaround for same ?

[RamanaSuri]

I haven't found a fix yet. Hopefully fitbit can fix this soon.

[sdai1010]

I think it might be fixed. For the very first time in the last few months, my fitbit vibrated with phone call notification. I am also not seeing the error message anymore. I'd suggest monitoring for the next few days to make sure it's working right.