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RESOLVED: Android users unable to sync after Samsung Update (8/8/17)

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-10-2017 12:47 - edited ‎09-19-2017 12:24

‎08-10-2017 12:47 - edited ‎09-19-2017 12:24

Fitbit Update: 09/19/2017: 

 

Hi, Samsung users! It's great to hear you are backing to syncing your Fitbit trackers. Since many of you have confirmed the newest Samsung update for Verizon users on a Samsung Galaxy S5 resolved this syncing issue, I'm going to close this thread.

 

Please check out this link here on the Verizon website: Samsung Galaxy S® 5 Software Update. They state this update included:

  • A fix where the device was unable to connect/pair with some Bluetooth devices.

Thanks everyone for your cooperation while a fix was put in place. If you are not a Samsung Galaxy S5 owner and were not affected by the update from 8/8/17, then give our standard troubleshooting suggestions a try. If anything new pops up in the future, please make sure to open a new topic. 

Fitbit Update: 09/14/2017: 

 

Samsung has released a new system update that contains a fix for this syncing/pairing Bluetooth issue from the last update. If you see the update available for your device, please update your phones. Let me know how it goes! I will be around. 

Fitbit Update: 09/07/2017:

Hey, Samsung users! Thanks so much for patiently waiting while our team investigates this problem with the last Samsung OS update from 8/8/17. I really appreciate the cooperation and willingness to help from everyone. The investigation is still ongoing and continues to be top-priority for our engineers. Thanks for your help while they work hard to have a fix soon! 

Fitbit Update: 08/24/2017:

 

Thanks to everyone who has added additional responses! At this point, we have gathered enough information for our engineers to research. It is no longer necessary to provide information about your Android Device/Network. Thanks so much for your cooperation as the Android team keeps investigating what caused this syncing issue with the Samsung update. I'll be sure to keep you all posted!

Fitbit Update: 08/17/2017: Hi everyone -- Several Android users have reported that their trackers are no longer syncing with their Samsung mobile devices since a Samsung update.

 

If you're experiencing issues, please provide me with the following answers to the best of your ability so I can get this information over to our Android team who is currently investigating the root cause of this:

 

  1. When did you begin experiencing these syncing issues?
  2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)?
  3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)?
  4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)?

 

Please copy and paste the above questions and your answers into the response.

 

I appreciate you all for helping out with getting me some answers as well as your continued patience. As a temporary workaround, please sync with an alternative supported device or computer. I promise we are doing everything we can on our end to get you all back to syncing. More updates to come!

Fitbit Update: 08/10/2017:

 

Hey everyone! Thanks for reporting this syncing issue since the Android update from 8/8. Our team is currently investigating and I will provide an update when I have information available. In the meantime, I recommend syncing with another mobile device, or through a computer. Thanks again for bringing this to my attention! 

Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.

Best Answer
1,284 REPLIES 1,284

‎08-18-2017 13:32

‎08-18-2017 13:32

I have Samsung S5.  My fitbit synched on Aug 8 at 4:57 PM.  My Android software was updated at 5:44.  I consistently get the message that Fitbit cannot find my tracker and there has been no synching since Aug 8.  I have Android version 6.0.1 and the update was G900VVRU2DQF2.  The model number is SM-900V.  Hope this helps.

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‎08-18-2017 13:32

‎08-18-2017 13:32

Sorry, adding to the last message, my provider is Verizon.

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‎08-18-2017 13:33

‎08-18-2017 13:33

 

  1. When did you begin experiencing these syncing issues?  August 9th
  2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)? Samsung Galaxy S5
  3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)? Android 6.0.1 (Marshmallow)
  4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)? Verizon
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‎08-18-2017 13:39

In response to Lac0116

‎08-18-2017 13:39

1. When did you begin experiencing these syncing issues? Approx. 15
august
2. What make and model mobile device do you have: Samsung Galaxy A5
3. What Android OS are you currently running - 6.0.1 Marshmallow
4. What phone provider do you have? EE
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‎08-18-2017 13:58

‎08-18-2017 13:58

  1. When did you begin experiencing these syncing issues?      8/14 around 9 am
  2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)?  Samsung Galaxy S5
  3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)? Android 5 
  4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)? AT&T
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‎08-18-2017 14:07

‎08-18-2017 14:07

Is anyone social media or media savvy.  This lack of support needs to get some play as Fitbit does not appear to be taking this seriously.

 

People are currently buying faulty product based on comment is this log.

 

Not fair to the consumer.

Best Answer

‎08-18-2017 14:11

In response to cmbrowncpa

‎08-18-2017 14:11

@cmbrowncpa wrote:

Is anyone social media or media savvy.  This lack of support needs to get some play as Fitbit does not appear to be taking this seriously.

 

People are currently buying faulty product based on comment is this log.

 

Not fair to the consumer.

I agree this would not be a good time to buy a Fitbit, at least not for syncing with Android devices. As to whether Fitbit is taking it seriously, see the post yesterday from @ErickFitbit, which has gotten many responses already.

Neighborhood walker
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‎08-18-2017 14:36

In response to ErickFitbit

‎08-18-2017 14:36

Why am I getting all these responses I have nothing to do with Android with Fitbit or anything else all I did was post at my S5 would not sync with my Fitbit. What the hell.


Sent from my Verizon 4G LTE smartphone
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‎08-18-2017 14:36

In response to ErickFitbit

‎08-18-2017 14:36

Why am I getting all these responses I have nothing to do with Android with Fitbit or anything else all I did was post at my S5 would not sync with my Fitbit. What the hell.


Sent from my Verizon 4G LTE smartphone
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‎08-18-2017 15:00

In response to Yotom

‎08-18-2017 15:00

@Yotom wrote:
Why am I getting all these responses I have nothing to do with Android with Fitbit or anything else all I did was post at my S5 would not sync with my Fitbit. What the hell.


Sent from my Verizon 4G LTE smartphone

Yeah, every time you post anything in this forum it automatically subscribes you to the thread, so you get e-mail notices about every single post that anyone else makes. You have to go to the thread and click the settings gear at the top and click Unsubscribe. And if you post again, you have to find the automatically-checked "Email me when someone replies" box at the top and uncheck it manually. Total pain, and poor practice in setting up a board, IMHO.

Neighborhood walker
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‎08-18-2017 15:45

In response to Wlogue

‎08-18-2017 15:45

1.when did you begin experiencing these syncing issues?  August 2017

2. What make and model mobile device do you have?  Samsung Galaxy J3 Emerge

3. What android "os" are you currently running? ANDROID 6.0.1 MARSHMALLOW Device code Samsung SM-J327P

4. What phone provider do you have? Sprint

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‎08-18-2017 15:56

In response to ErickFitbit

‎08-18-2017 15:56

  1. When did you begin experiencing these syncing issues? August 8th
  2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)? Note 4
  3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)? 6.0.1 Marshmellow
  4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)? Verizon 
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‎08-18-2017 16:10

‎08-18-2017 16:10

  1. When did you begin experiencing these syncing issues? August 8th after the most recent update
  2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)? Samsung S5
  3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)? 6.0.1 Marshmallow
  4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)? Verizon

 

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‎08-18-2017 16:14

‎08-18-2017 16:14

  1. When did you begin experiencing these syncing issues? After update on August 8, 2017
  2. What make and model mobile device do you have?  Samsung Galaxy S5
  3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)? 6.0.1
  4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)? Verizon
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‎08-18-2017 16:15

In response to EmilyJCox

‎08-18-2017 16:15

My Fitbit Blaze will not connect/stay connected to my Samsung Galaxy S8 for exercise, nor do I receive any of my notifications. Location services and notifications have all been authorized on my phone. The bluetooth reconnects and syncs every time I open the app but still I receive a "connecting to phone" waiting screen, and then a "check fitbit app" with a picture of a phone with a red X through it in the top left corner when beginning a run. I did not have this problem with my Iphone. I have read all other forums about connecting blue tooth and enabling location services and tried every step by step process listed on the fitbitcommunity forum. Please help.
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‎08-18-2017 16:15

In response to Hobbler

‎08-18-2017 16:15

August 8th
Samsung Note 4
6.0.1 Marshmellow
Verizon

Get Outlook for Android
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‎08-18-2017 16:18

‎08-18-2017 16:18

  1. When did you begin experiencing these syncing issues?  August 8, 2017
  2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)? Samsung S5
  3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)? Android 6.0.1
  4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)? Verizon
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‎08-18-2017 16:22

‎08-18-2017 16:22

1.) When did you begin experiencing these syncing issues? Switched to Samsung S8+ yesterday, immediately had issues, previously had Iphone 7+ with no issues. 2.) What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)? Samsung Galaxy S8+ 3.)What Android OS are you currently running (go to this link from your phone's internet browser to find out)? Andriod 7.0 4.)What phone provider do you have (Verizon, T-Mobile, Sprint, etc)? Verizon
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‎08-18-2017 16:23

In response to Mar1eke

‎08-18-2017 16:23

Just to let you know that after i installed the latest samsung update my fitbit alta hr is syncing again with my samsung a3!

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‎08-18-2017 16:39

In response to ErickFitbit

‎08-18-2017 16:39

THANK YOU FitBit for actually looking into this. I think most of us were
feeling really neglected and/or ignored.

When did you begin experiencing these syncing issues? August 8th - after
Android system update to Android v.6.0.1

What make and model mobile device do you have (Samsung Galaxy S5, S6, Note
6, etc) Samsung Galaxy S5 phone.

What Android OS are you currently running (go to this link from your
phone's internet browserto find out)? Android v.6.0.1

What phone provider do you have (Verizon, T-Mobile, Sprint, etc)? Verizon
Best Answer
0 Votes