RESOLVED: Android users unable to sync after Samsung Update (8/8/17)

[AlessFitbit]

Fitbit Update: 09/19/2017: 

Hi, Samsung users! It's great to hear you are backing to syncing your Fitbit trackers. Since many of you have confirmed the newest Samsung update for Verizon users on a Samsung Galaxy S5 resolved this syncing issue, I'm going to close this thread.

Please check out this link here on the Verizon website: Samsung Galaxy S® 5 Software Update. They state this update included:

• A fix where the device was unable to connect/pair with some Bluetooth devices.

Thanks everyone for your cooperation while a fix was put in place. If you are not a Samsung Galaxy S5 owner and were not affected by the update from 8/8/17, then give our standard troubleshooting suggestions a try. If anything new pops up in the future, please make sure to open a new topic. 

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Fitbit Update: 09/14/2017: 

Samsung has released a new system update that contains a fix for this syncing/pairing Bluetooth issue from the last update. If you see the update available for your device, please update your phones. Let me know how it goes! I will be around. 

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Fitbit Update: 09/07/2017:

Hey, Samsung users! Thanks so much for patiently waiting while our team investigates this problem with the last Samsung OS update from 8/8/17. I really appreciate the cooperation and willingness to help from everyone. The investigation is still ongoing and continues to be top-priority for our engineers. Thanks for your help while they work hard to have a fix soon! 

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Fitbit Update: 08/24/2017:

Thanks to everyone who has added additional responses! At this point, we have gathered enough information for our engineers to research. It is no longer necessary to provide information about your Android Device/Network. Thanks so much for your cooperation as the Android team keeps investigating what caused this syncing issue with the Samsung update. I'll be sure to keep you all posted!

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Fitbit Update: 08/17/2017: Hi everyone -- Several Android users have reported that their trackers are no longer syncing with their Samsung mobile devices since a Samsung update.

If you're experiencing issues, please provide me with the following answers to the best of your ability so I can get this information over to our Android team who is currently investigating the root cause of this:

1. When did you begin experiencing these syncing issues?
2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)?
3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)?
4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)?

Please copy and paste the above questions and your answers into the response.

I appreciate you all for helping out with getting me some answers as well as your continued patience. As a temporary workaround, please sync with an alternative supported device or computer. I promise we are doing everything we can on our end to get you all back to syncing. More updates to come!

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Fitbit Update: 08/10/2017:

Hey everyone! Thanks for reporting this syncing issue since the Android update from 8/8. Our team is currently investigating and I will provide an update when I have information available. In the meantime, I recommend syncing with another mobile device, or through a computer. Thanks again for bringing this to my attention! 

[chassmissd1]

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Ha! They offered me 50% off an upgrade or a new device of the same model since mine was still under warranty (under a year old) Obviously I accepted the free paperweight!  

@ReverendNewman wrote:

The FitBit phone support guy on the phone offered a 50% discount on a new device, (I'm assuming the Iconic) or a new Surge. I took the freebie. Maybe I can sell to someone with an iPhone. LOL. I won't buy another FitBit product.

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[ReverendNewman]

Nope. Fitbit still posting the 2.56 version.

[MGiles]

Idk if this is the issue. Bit changed my flex last night. Today it has not been able to sinc at all. My divice is not even reading it. I have the galexy s8 and verizon.

[ReverendNewman]

Join the club.

[Lee-annt]

Any idea when this will be fixed as I primarily purchased blaze as a smart watch and not getting my notifications and phone calls is annoying to say the least  

[Stephmartin71]

They claim that the "ONE" is not being discontinued, so they won't even offer me a replacement. Said my App needed to be updated, even though I know everyone here says that Updating the App does not work. Go Figure, I guess I keep getting the stingy customer service agents

[Stephmartin71]

I wonder if ths has anything to do with our Fitbit's not working any more, Hmmm ?

This software connects with the App On your cell phone.

http://phandroid.com/2017/08/30/samsung-gear-sport-fit2-pro-iconx/

[Spunks]

OK, ALL!!  I TRIED THE 'RESTART YOUR TRACKER' LAST NIGHT AND HOLY CRAP, IT WORKED!!!

Follow the link in my previous post about "how do restart your tracker."  I tired all the other things listed in that post and none of them worked but the restart did.  I would try that no matter what fitbit you have, no  matter what type of phone you have, no matter who your cell service is with.

Good luck!

[ReverendNewman]

Return it. Might as well get Samsung's Fit Gear 2. Assuming u have a Samsung phone. This way, an issue with either, they own it!

[kmburne]

I think that was the plan all along, to make people buy their product.

[DrkCpa9]

I'm shopping for a fitness tracker that isn't Fitbit, syncs with MyFitnessPal,  and looks pretty.  (Cause I'm a girl.)  MyFitnessPal has helped me to control my weight for years. 

Suggestions?

[Fab-Fit]

When do you envision having an answer? Currently, my Flex won't sync manually to my computer either! That renders the device completely useless!

Help!

[Spunks]

Check out my previous post about restarting the tracker.

Moderator edit: format.

[Almoreira]

I have the same issue with my fit 

flex with the last Samsung update on 08/26. It's driving me insane. This is my info...

1. When did you begin experiencing these syncing issues? After Samsung update on 8/26
2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc) I have the Samsung S5
3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)?SM-G900
4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)? VERIZON 

[ktwalk]

Has there been any resolution to this problem? my fitbit works but will still not sync to computer or android.

[Spunks]

Read my previous posts!!!!

Moderator edit: format

[Almoreira]

Nope...my fit works but I cannot sync it. Actually, I can not paired it with my phone or PC anymore after the Samsung update. Very annoyed...:( I have given up...

[AlessFitbit]

Thanks everyone for your patience! The Android team continues to actively research this problem with the Samsung update. While I'm aware of the frustration this issue has caused, your cooperation throughout has been very appreciated. 

[chassmissd1]

Well someone is doing their job at Fitbit, finally after one month of not syncing, trying to pair my flex with Samsung, Iphone, LG, PC, MacBook, the **ahem** smart TV.... my overpriced paperweight I like to call a FLEX has decided to pair with my phone. Hell yeah!   I hope y'all are next! 

[TXAnneV]

Thanks Stephmartin1, I think you just helped me finally decide to leave Fitbit!

The Surge I currently have is a replacement for one that broke, and with the not-syncing issue, and them issuing new products instead of helping to resolve problems for current customers, I'm done.