RESOLVED: Android users unable to sync after Samsung Update (8/8/17)

[AlessFitbit]

Fitbit Update: 09/19/2017: 

Hi, Samsung users! It's great to hear you are backing to syncing your Fitbit trackers. Since many of you have confirmed the newest Samsung update for Verizon users on a Samsung Galaxy S5 resolved this syncing issue, I'm going to close this thread.

Please check out this link here on the Verizon website: Samsung Galaxy S® 5 Software Update. They state this update included:

• A fix where the device was unable to connect/pair with some Bluetooth devices.

Thanks everyone for your cooperation while a fix was put in place. If you are not a Samsung Galaxy S5 owner and were not affected by the update from 8/8/17, then give our standard troubleshooting suggestions a try. If anything new pops up in the future, please make sure to open a new topic. 

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Fitbit Update: 09/14/2017: 

Samsung has released a new system update that contains a fix for this syncing/pairing Bluetooth issue from the last update. If you see the update available for your device, please update your phones. Let me know how it goes! I will be around. 

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Fitbit Update: 09/07/2017:

Hey, Samsung users! Thanks so much for patiently waiting while our team investigates this problem with the last Samsung OS update from 8/8/17. I really appreciate the cooperation and willingness to help from everyone. The investigation is still ongoing and continues to be top-priority for our engineers. Thanks for your help while they work hard to have a fix soon! 

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Fitbit Update: 08/24/2017:

Thanks to everyone who has added additional responses! At this point, we have gathered enough information for our engineers to research. It is no longer necessary to provide information about your Android Device/Network. Thanks so much for your cooperation as the Android team keeps investigating what caused this syncing issue with the Samsung update. I'll be sure to keep you all posted!

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Fitbit Update: 08/17/2017: Hi everyone -- Several Android users have reported that their trackers are no longer syncing with their Samsung mobile devices since a Samsung update.

If you're experiencing issues, please provide me with the following answers to the best of your ability so I can get this information over to our Android team who is currently investigating the root cause of this:

1. When did you begin experiencing these syncing issues?
2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)?
3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)?
4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)?

Please copy and paste the above questions and your answers into the response.

I appreciate you all for helping out with getting me some answers as well as your continued patience. As a temporary workaround, please sync with an alternative supported device or computer. I promise we are doing everything we can on our end to get you all back to syncing. More updates to come!

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Fitbit Update: 08/10/2017:

Hey everyone! Thanks for reporting this syncing issue since the Android update from 8/8. Our team is currently investigating and I will provide an update when I have information available. In the meantime, I recommend syncing with another mobile device, or through a computer. Thanks again for bringing this to my attention! 

[SunsetRunner]

Suggest rate on goggle playstore. Consumers need to know that fitbit app
doesn't work for droids

[SunsetRunner]

Suggest rate on goggle playstore. Consumers need to know that fitbit app
doesn't work for droids

[Swimteach]

Issue now sorted

[luckyleroy]

Do you have any updates to this problem I don't have any alternative devices.

[MichaelJD]

Note 4,Verizon,marshmallow 6.0.1

8/8/2017

[MichaelJD]

1. When did you begin experiencing these syncing issues? 8/8/2017
2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)?note 4
3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)?marshmallow 6.0.1
4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)? Verizon

[CaridadPineiro]

Can you please clarify what you mean by this.  Thanks.

[GigiHegge]

What's the update - any progress? I'm very frustrated and disappointed. 

[SunsetRunner]

Suggest rate on goggle playstore maybe then Fitbit will fix

[Gitt]

This issue has been since early August,  customer services solution was to send a new tracker, still doesn't sync

[Fatty987654]

Fitbit sent me a new Flex, same issue so now I have two Flexes, no good after Android update.

[brenda57]

Are they discontinuing the Fitbit One & why

[MaryCK]

1. I have been experiencing these syncing issues pretty much all summer, according to my fitbit app, the last time I synced successfully was on June 16th. I have had at least 1, if not 2 android updates since then and have not been able to use the app since.

2. I have a Samsung Galaxy S5

3. I am using Android 6.0.1 (Marshmallow)

4. I have Verizon

Also, just to make sure I don't get asked this: YES, I have tried restarting the app, phone, fitbit, turning on and off bluetooth, making sure I have all the sync, bluetooth, location etc. permissions on. I have also tried re-entering my fitbit account info on the app, reinstalling the app, trying on another android phone (LG V20 also does not work in case anyone is wondering). 

Also I have a fitbit flex. 
 

[Gitt]

Me too! My son's is only 1 month old! They said it would be fixed shortly.  What does shortly mean!! BLAH

[Sheila12345]

Do you have any update?

[Pamob]

When did you begin experiencing these syncing issues? I haven't synced since 8/8 exactly after the Samsung update. My husband updated his Samsung on 8/9 and then could no longer sync. We can't seem to sync with the computer either.

What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)? Samsung S5.

What Android OS are you currently running (go to this link from your phone's internet browser to find out)?

Android version 6.0.1

What phone provider do you have (Verizon, T-Mobile, Sprint, etc)? Verizon

All answers are for both mine and my husband's phones. We use the fitbit one.

[Tarheeelgirl]

My Surge is out of warranty by one month.  Fitbit sent me a 25% off code for a new tracker.  After reading all of this, trying to re-pair my device.. I have a Surge that is probably still working but is completely useless due to this issue. I can't see purchasing another one! I've had a fitbit on my wrist since 2015.  Beyond frustrated and disappointed.  

Funny thing is... I had an old HR that is falling apart.  I didn't want to lose my place in challenges so I paired it to my app and phone, connected immediately!  

[longtimeoneuser]

Very frustrating, one still won't sync, need to restart the tracker every day to get the data to sync

[Gitt]

 I have an s5, everything else is the same as you. They sent me a replacement,  that won't sync either

[longtimeoneuser]

1. When did you begin experiencing these syncing issues?8/8/17
2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)?Samsung Galaxy S5
3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)?6.0.1
4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)?Verizon