RESOLVED: Android users unable to sync after Samsung Update (8/8/17)

[AlessFitbit]

Fitbit Update: 09/19/2017: 

Hi, Samsung users! It's great to hear you are backing to syncing your Fitbit trackers. Since many of you have confirmed the newest Samsung update for Verizon users on a Samsung Galaxy S5 resolved this syncing issue, I'm going to close this thread.

Please check out this link here on the Verizon website: Samsung Galaxy S® 5 Software Update. They state this update included:

• A fix where the device was unable to connect/pair with some Bluetooth devices.

Thanks everyone for your cooperation while a fix was put in place. If you are not a Samsung Galaxy S5 owner and were not affected by the update from 8/8/17, then give our standard troubleshooting suggestions a try. If anything new pops up in the future, please make sure to open a new topic. 

---

Fitbit Update: 09/14/2017: 

Samsung has released a new system update that contains a fix for this syncing/pairing Bluetooth issue from the last update. If you see the update available for your device, please update your phones. Let me know how it goes! I will be around. 

---

Fitbit Update: 09/07/2017:

Hey, Samsung users! Thanks so much for patiently waiting while our team investigates this problem with the last Samsung OS update from 8/8/17. I really appreciate the cooperation and willingness to help from everyone. The investigation is still ongoing and continues to be top-priority for our engineers. Thanks for your help while they work hard to have a fix soon! 

---

Fitbit Update: 08/24/2017:

Thanks to everyone who has added additional responses! At this point, we have gathered enough information for our engineers to research. It is no longer necessary to provide information about your Android Device/Network. Thanks so much for your cooperation as the Android team keeps investigating what caused this syncing issue with the Samsung update. I'll be sure to keep you all posted!

---

Fitbit Update: 08/17/2017: Hi everyone -- Several Android users have reported that their trackers are no longer syncing with their Samsung mobile devices since a Samsung update.

If you're experiencing issues, please provide me with the following answers to the best of your ability so I can get this information over to our Android team who is currently investigating the root cause of this:

1. When did you begin experiencing these syncing issues?
2. What make and model mobile device do you have (Samsung Galaxy S5, S6, Note 6, etc)?
3. What Android OS are you currently running (go to this link from your phone's internet browser to find out)?
4. What phone provider do you have (Verizon, T-Mobile, Sprint, etc)?

Please copy and paste the above questions and your answers into the response.

I appreciate you all for helping out with getting me some answers as well as your continued patience. As a temporary workaround, please sync with an alternative supported device or computer. I promise we are doing everything we can on our end to get you all back to syncing. More updates to come!

---

Fitbit Update: 08/10/2017:

Hey everyone! Thanks for reporting this syncing issue since the Android update from 8/8. Our team is currently investigating and I will provide an update when I have information available. In the meantime, I recommend syncing with another mobile device, or through a computer. Thanks again for bringing this to my attention! 

[chassmissd1]

I have received MANY responses from Fitbit customer service.  NONE address the issue.  Every time, each person tries to go through the same troubleshooting steps, then offer me 25-50% off a new device.  It's complete sh!t.  Their lack of consistency is driving me mad!  

[Spunks]

I have had issues before with the fitbit and all they do is cut and paste the things you can find in the guidebook, which doesn't really help.  I agree, I don't think they know what the hell is going on with their product, which is why I said I am not confident that they will have a solution.

[Magsonjolies]

Brilliant! Mine is working too!

[chassmissd1]

What steps did you take to make this happen?

[Spunks]

---

@Magsonjolies wrote:
Brilliant! Mine is working too!

---

How?  What did you do????  Please share details so we can all maybe fix ours!

[Wlogue]

What did you do? Do you have Samsung? Fitbit flex?


Sent from my Verizon 4G LTE smartphone

[piedwagtail91]

They sent me a new watch. Still doesn't  sync properly.

A good app ruined.

[Dave-in-Decatur]

---

@Airboy1 wrote:

I just reported my issue they emailed back fast I did all the things it said then logged out and back in I'm now back in business (TEAM SAMSUNG WORKING AGAIN)

---

---

@Magsonjolies wrote:
Brilliant! Mine is working too!

---

Nice to know--but who did you contact and what did they tell you to do?? 

[paulahacka]

mine still is not working

[Wlogue]

Yes. Please share



Sent from my Verizon 4G LTE smartphone

[Vixster15]

For all those that have samsung phone with a chagre 2 i have managed to re-sync the fitbit and phone!!!!!! Here we go....make sure no other bluetooth devices nearby.

1) uninstalled and restalled Fitbit so i know i have the uptodate app

2) plugged in my fitbit to USB charger make sure it correctly plugged in so the battery signal appears. Press the side button for about 4 seconds so it switches off it will vibrate once.. then press the side button until it vibrates and the fitbit logo reappears. Un plug

3) log in to fibit app as normal and go to add device as if you are setting up for the first time and follow the directions on the app

4) when it syncs the fitbit will get a 4 digit code that you input into the fitbit app let it do the sync

5) it may  come up fitbit update required press this and leave it 5 10mins to do it thing and Bobs your auntie you should be all re-synced!!!!!!!!!!!!!!!!!!!!

[smako21102]

Holy crap it worked!!!


Sent via the Samsung Galaxy S7 active, an AT&T 4G LTE smartphone

[Coling]

Has anyone got a solution to how to get the surge to sync with a samsung s7 yet? 

[katycot]

Flex on samsung still fails.  

Disconnected Fitbit from software

Uninstalled software

charged and reset fitbit

restarted phone and bluetooth

turned off all othe Bluetooth devices, nothing else nearby

reinstalled software

searched to add Fitbit

"we found your Fitbit" message received

no successful sync....

grrr

[chassmissd1]

They send me a new one too. Still doesn't work. When they email back in regard to the same issue, they offer another at 25-50% off. 

3 ring circus! 

Messages I get: unabe to pair with Fitbit, your fitbit has been found!  Never pairs...

Verizon- Galaxy Note 4, Flex. 

[ReverendNewman]

They sent me a brand new Surge too. I didn't even open it cause the problem isn't with the hardware! My old Surge syncs fine with my iPod Touch. Hate to tell everyone, this is a dead issue. If they haven't fixed by now, they're not. This will hurt thier brand, but like Sam sung and thier battery issue, Chipotle and thier food, they'll bounce back and they know it. They just don't care. As for me, I'll NEVER purchase another FitBit product. It is THIER responsibility to make sure thier product works with whatever system they say it will!

[Magsonjolies]

Nothing. Someone else posted that theirs was now working so I checked and
mine was too. I had also synced to my PC with help from fitbit online chat
but i think that was coincidental.

[Spunks]

WHAT ABOUT FOR ANDROID USERS???  I have tried everything the support e-mail told me to do, and it still  isn't working.

[Spunks]

and what button are you talking about on the charger???? support tells me the same thing but neither one of my USB charges has a button anywhere!!!!

[Kevin67]

Bonjour,

Depuis ce matin les notifications SMS fonctionne ainsi que les appels.

Samsung a mis à jour touchWiz Home est-ce lié au problème sachant que j'utilise pas ce launcher par défaut mais celui de nova launcher.