RESOLVED: App 2.76.1: steps/calories revert to zero, no live HR

[CarlosCFitbit]

Fitbit Update 08/24/2018: As we've received multiple confirmations of this issue being resolved with the update to the Fitbit app, version 2.77, I will be closing this thread.

If you come across this issue in a future instance, please create a new topic on the forum and reference this one as the issue. Thanks for your patience as we worked to get you all back on track.

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Fitbit Update: 8/23/18

Hey, everyone! 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

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Fitbit Update: 8/21/18

Hi, Everybody!

Today, we started releasing the Fitbit for Android app version 2.77. Please check the Google Play store on your phone to see if the update is available to you. We roll out Android updates progressively, so if you don't see it available to you right now it will be there soon. 

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Fitbit Update 8/16/18: 

Hi everyone - The fix for this issue will be out in our next app release which you can expect within the next 2 weeks.

We will provide an update in this thread once it has been released. Thanks again for all your patience and cooperation. 

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Fitbit Update 8/13/18:

We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

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Fitbit Update 8/11/18: Hey, everyone! Thanks for confirming that you are still experiencing this issue even now with the Fitbit app 2.76.1. Rest assured, we have escalated this issue to our team for investigation. 

I'll make sure to provide updates in this thread so please stay tuned. Thanks for your help and cooperation! 

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Fitbit Update 8/9/18: Hi everyone. Thanks for taking the time to report this issue here on the Android forum. I've passed your reports along to our engineering team so they can begin investigating. From what I've gathered, this issue is app specific and not affecting the Fitbit web dashboard (which is correctly showing all activity data as expected). To keep thing organized, I've merged several threads to this one. 

I appreciate your patience and am sorry for any inconvenience this has caused. In the meantime, I welcome you to continue sharing your experiences here. In the meantime, you can view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. 

When I hear something new, I'll be sure to update the thread with the latest info.

[KimA15]

Tried these steps on my Android smart phone and it worked. Thank you.

[Plumpud]

I'm having some problems with my Fitbit updating and have sent a series if messages via the Facebook (thailand) support system. No one is answering this time. I don't have or want a Twitter account and don't have time to call a help line.  Facebook messenger has  been great in the past, any ideas why no response this time?

Moderator edit: Clarified subject

[cnriley71]

I have been having the same problem for 2 days!  Any ideas?

[Jrodas]

Hi! Anyone having issues with live updates /real time tracking? My heart rate on the app is only showing resting rate and my steps don't increase in real time as they used to..... 

[Mariematkins001]

Same issue for several days.  However,  if I uninstall and reinstall the app it works.  But it only works for that day.  The next day my steps and calories stay at zero on the dashboard until I uninstall and reinstall again. 

[Sngep]

My did not work. Please return back to the old version until you can rectify the problem. Feeling disappointment.

Sent from my Huawei Mobile

[dmwilliams]

I'm having the same problem after the update. It's nerve-racking! 

[ashwolve]

It looks like 2 or more threads have been merged (thanks for the information and the warning) the only downside to this procedure is that you loose the train of help provided by various sources as they are shuffle fed into the merged thread and get confusing especially when the title changes to either one of them or even something completely different - so a suggestion would be IF you are going to merge a banner or some sort of mention would be nice from the person merging the threads - to keep continuity of the followers have both/all titles as the subject ie (Update requires 5.0 / App 2,76 Issues/No sync or live data) and lastly background each comment in the transferred thread maybe to a light grey/blue etc etc) so people can follow the thread and the advice they have been following to start with or better still don't merge but have the moderates gain the function to be able to post in multiple threads with one comment (ie linked on moderators display) but keep the threads separate the current system is very confusing

[kwilford]

Mine isn't registering steps either. Everything else is fine(not sure how I travelled 4+ miles without taking a step). This is crazy, it's going to mess up my insurance and the walking challenge I am in at work!!!! 

[Sngep]

Which step you had tried and it solve the problem? Please share?

[KenDSr]

I am having the exact same problem. Started two days ago. I believe right after an app update. My Blaze tracker is syncing but the heart rate and steps do not show until the next day. During the current day it reads zero. This is very frustrating Fitbit! Please fix it now!

[dhintz2003]

My Samsung 9+ App just stopped showing the current heartrate...only shows resting heartrate now. I have reset Charge2 device, turned on and off phone bluetooth, unpaired/re-paired, uninstalled/reinstalled app, turned heart rate setting in account from on to auto to off many times, removed Charge2 device from app and added new and resynced after every change above, but still only resting heartrate shows on app. I can see active heartrate on Charge2 display. Active heartrate shows on graph but not on dashboard in phone app.

[SunsetRunner]

I just got a new alta hr this morning (whole thing replaced because the band broke for the 2nd time in 5months) and the live HR tracking isnt showing up despite turning to ON and restarting HR

[Cheekyboydanny]

Thanks JOHNL54 for the update.

[peenjo]

Downloaded most recent app version today: no change.

[JJ64]

Hi. Had my versa for a while and have been really happy with it....but it's now stopping syncing my steps to the dashboard. I have restarted it several times. Deleted and reinstalled the Fitbit app but still not working.... anyone have any suggestions on how to fix this please. 

[gabe323]

Just noticed my steps not doing the live update today so might of been a recent Android app update thing that broke it. 

[CanadaSandi45]

Good Morning  for the past week, my blaze and tracker app are syncing but not calculating the steps,, but if I click the steps icon on the tracker, sends me into the graph, click steps (which says zero) it then gives me the amount of steps I've done? I've restarted phone (Sony xz1)  the blaze, and uninstalled and re installed the app on my phone. Still no joy.

***It is syncing with everything else. ***

[CariMin]

Mine started doing it a couple of days ago, before the update, very frustrating.

Any help offered from Fitbit?

Seems lots of people suffering the same problem.

😕

[Yankees2]

Tried this no joy still no steps or Cal on app