RESOLVED: App 2.76.1: steps/calories revert to zero, no live HR

[CarlosCFitbit]

Fitbit Update 08/24/2018: As we've received multiple confirmations of this issue being resolved with the update to the Fitbit app, version 2.77, I will be closing this thread.

If you come across this issue in a future instance, please create a new topic on the forum and reference this one as the issue. Thanks for your patience as we worked to get you all back on track.

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Fitbit Update: 8/23/18

Hey, everyone! 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

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Fitbit Update: 8/21/18

Hi, Everybody!

Today, we started releasing the Fitbit for Android app version 2.77. Please check the Google Play store on your phone to see if the update is available to you. We roll out Android updates progressively, so if you don't see it available to you right now it will be there soon. 

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Fitbit Update 8/16/18: 

Hi everyone - The fix for this issue will be out in our next app release which you can expect within the next 2 weeks.

We will provide an update in this thread once it has been released. Thanks again for all your patience and cooperation. 

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Fitbit Update 8/13/18:

We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

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Fitbit Update 8/11/18: Hey, everyone! Thanks for confirming that you are still experiencing this issue even now with the Fitbit app 2.76.1. Rest assured, we have escalated this issue to our team for investigation. 

I'll make sure to provide updates in this thread so please stay tuned. Thanks for your help and cooperation! 

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Fitbit Update 8/9/18: Hi everyone. Thanks for taking the time to report this issue here on the Android forum. I've passed your reports along to our engineering team so they can begin investigating. From what I've gathered, this issue is app specific and not affecting the Fitbit web dashboard (which is correctly showing all activity data as expected). To keep thing organized, I've merged several threads to this one. 

I appreciate your patience and am sorry for any inconvenience this has caused. In the meantime, I welcome you to continue sharing your experiences here. In the meantime, you can view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. 

When I hear something new, I'll be sure to update the thread with the latest info.

[CariMin]

Mike's a Huwawie Honor 😕

[DocCass]

Yippee! Just reinstalled Fitbit software.

It's now "The  same as it ever was."

~Doc

[HSMHAS]

I was encouraged to post on this thread instead of the one I was on for continued updates concerning syncing. Namely, I'm having issues with syncing the information from my fitbit Blaze to the fitbit app on my Samsung Galaxy S9 in real time since Thursday night at about 5pm. Hoping for a real resolution soon as they "solved" my thread. 

This is what I wrote back on Friday on the other thread...

My fitbit app showed me at 0 steps all day. So far, I have updated the app, unpaired the phone and blaze, added it back, restarted my phone and blaze, turned off the wifi, and hard booted my blaze. All of these I have done numerous times. My phone will now sync with my blaze, but I have to request it manually. The app will not show me anything in real time. I've had other issues, but this is quite frustrating!

[JHTjunk]

Last week the app on my android phone was updated and now the app does not sync continuously with the ALTA.  I have reloaded the app, turn the bluetooth off and on, reset the ALTA and gone through this a number of times.  What's up with the app?

[KenDSr]

My Blaze is brand new. I just purchased it from QVC.

[OldSoftware]

My Altra HR started doing this 2 days ago. I turn off bluetooth, logon the computer app and everything is there. Log off, turn bluetooth on the Alta, steps appear, it sync's steps go to zero. Obvious android FitBit bug.

[Dmoses]

Yea, you can’t even buy a Blaze in the Fitbit store. They’re done with them, moved on to bigger more expensive Versa...

[Littlemis]

I'm also having the same problem.  Looking at the reviews of the fitbit app on play store I think most users are having the same issue. 

[Franniefarkle58]

Thank you. I will watch for it to be fixed. I thought maybe my fitbit charge2 wasnt working correctly and maybe I needed to get a different one. But now wont bc I will wait for fitbit to fix the problem.

[lmorrow2012]

After latest app update the app reads zero instead of syncing with my Fitbit Alta HR. When I open the app all is zero then after 1 minute the info populates but is not synced.  Whats up with that?

Moderator edit: Updated title for clarity

[Coling]

My surge has went the same way it was working until the last fitbit app update.

[OldSoftware]

Thanks for the suggestion so I can see the steps on my android  app. 

[YogaRN]

Thanks for contacting them and sharing your response from them!

Sent from my iPad

[Yankees2]

Hi

Yeah just done a uninstall then reinstalled app all seems fine now.

[Jellyjud]

I have the same problem. Dashboard on my phone says zero steps. Can access correct steps only for previous days

[Judyak]

Same issue. Started on Aug 10 2018. Only on the app version. 

[Kellso]

Having the same problem. Android user. My android app shows distance but no steps. If I click through to "Steps" and then again into today's number, it will finally tell me the number of steps I have for the day.

[SquareLes]

I have just purchased a Blaze after my Surge screen scrambled.  I am running the app on a Samsung Android phone.  Blaze is connected via Bluetooth to phone although does seem to have problems syncing. All day sync switched on.  Not showing current heart rate in app. I have rebooted phone and Blaze, removed Blaze from Bluetooth list and repaired. Can't think of anything else. Any suggestions? 

[JaimeBar]

I have been experiencing this issue staring today. When I pull up fitbit app, it will say I have Zero steps when my charge 2 and the dashboard on the webpage tells me I have much more. I was concerned that something was wrong with my device. Hope you guys can fix this app issue soon, it's very inconvient.

[JaimeBar]

This is exactly what mine is doing. Driving me crazy, but at least I can see now where it is recording the steps so I can see that my device is definitely syncing. Thanks for putting this reply up. Now I know what to do to make sure total steps are being recorded.