RESOLVED: App 2.76.1: steps/calories revert to zero, no live HR

[CarlosCFitbit]

Fitbit Update 08/24/2018: As we've received multiple confirmations of this issue being resolved with the update to the Fitbit app, version 2.77, I will be closing this thread.

If you come across this issue in a future instance, please create a new topic on the forum and reference this one as the issue. Thanks for your patience as we worked to get you all back on track.

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Fitbit Update: 8/23/18

Hey, everyone! 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

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Fitbit Update: 8/21/18

Hi, Everybody!

Today, we started releasing the Fitbit for Android app version 2.77. Please check the Google Play store on your phone to see if the update is available to you. We roll out Android updates progressively, so if you don't see it available to you right now it will be there soon. 

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Fitbit Update 8/16/18: 

Hi everyone - The fix for this issue will be out in our next app release which you can expect within the next 2 weeks.

We will provide an update in this thread once it has been released. Thanks again for all your patience and cooperation. 

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Fitbit Update 8/13/18:

We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

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Fitbit Update 8/11/18: Hey, everyone! Thanks for confirming that you are still experiencing this issue even now with the Fitbit app 2.76.1. Rest assured, we have escalated this issue to our team for investigation. 

I'll make sure to provide updates in this thread so please stay tuned. Thanks for your help and cooperation! 

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Fitbit Update 8/9/18: Hi everyone. Thanks for taking the time to report this issue here on the Android forum. I've passed your reports along to our engineering team so they can begin investigating. From what I've gathered, this issue is app specific and not affecting the Fitbit web dashboard (which is correctly showing all activity data as expected). To keep thing organized, I've merged several threads to this one. 

I appreciate your patience and am sorry for any inconvenience this has caused. In the meantime, I welcome you to continue sharing your experiences here. In the meantime, you can view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. 

When I hear something new, I'll be sure to update the thread with the latest info.

[Cdlamb]

Same. Really hope they are working on this. Seems to be this way for most everyone. 

[rboltuck]

Same problem.  Using Samsung Galaxy S9 Plus.  The problem with the live, real-time step/distance count not working started sometime in the past week (several days ago).  I've had the S9 Plus for 6 weeks or so, and and the real-time count feature definitely worked until the last few days.  I updated the phone OS software a couple of days ago, and the Fitbit app updated a day or so ago, but the problem persists.

[j0shuk]

Thanks guys. It did seem to happen just before the update so perhaps they're working on fixing it? Maybe someone from Fitbit could chime in? 

Fingers crossed it'll be working again soon

[Rtkat3]

Hi, I have been experiencing a thing on my Samsung Galaxy 7's Fitbit App in the past three days where when I go on it, the steps and calories briefly drop to 0 and then back to the current steps and calories following a sync. If this is a glitch, what can be done about it?

[SMBG]

I can not log in with the app. Tried everything to troubleshoot .... Logging out, clearing cache, turning off phone, etc. I keep getting the message that Fitbit.com is not available. This is not the first time that updates have messed up the functionality of the app. I expect better.

[hike4ever]

Hi, many thanks for sharing the thread on Android forum... it seems that it's a general issue at the moment. Hope the team could fix it very soon 

[hike4ever]

noted.... yes, everybody has the same issue..... (only android user I guess)

[hike4ever]

It seems all android users experience the same issue.  The Android team has acknowledged the issue, btw.

[hike4ever]

yes, not so cool... agree! It seems all android users experience the same issue.  The Android team has acknowledged the issue, btw.

[hike4ever]

It seems all android users experience the same issue.  The Android team has acknowledged the issue, btw.

[Waterslinger]

Mine is doing the same too, I have tried uninstalling rebooting phone clear cache etc no dice!

[Yankees2]

at first it was fine after uninstalling app then reinstalling it everything came back on then after midnight its gone back to the way it was can`t see steps on the app or Cal , just wondering when fitbit will resolve issue as its not affecting everyone - is this a android issue or are ios users having same problem????

[71washu71]

I had an auto update.NOW steps dont log on dashboard. I have reinstalled app..restarted app.logged out and in.  restarted phone.bluetooth..apps numerous times.what is the issue

Terribly disappointed 

[Osampaio]

After the last update, the app is not showing my steps count. It is  always showing 00, although if I click on the steps count, it changes to another page where I can see the steps I made. Is there a way to solve this?

[RodEarly]

My Android Fitbit app updated to version 2.76.1 this morning but the update did not fix the issue with the heart rate and steps.

[imnotme]

In addition to not tracking in real time which just started for me two days ago, it is tracking incorrect numbers on floors and minutes, climbed more than 50 floors today but only 2 floors registered and only 99 minutes of the almost 4 hours of walking.

[Florianne14]

Did this get solve. Experiencing the same problem right now

[Akaelber1]

Thank you for keeping us updated. I also as of today show "--" bmp. I also no longer get my emails, texts, calls, etc but that's another issue I cannot figure out. I am using a Samsung galaxy s9+ and the Versa. I am beyond frustrated with no customer support for such an expensive product. 

[TashW79]

 My steps are showing 0, have tried uninstall, restart, change password, change email and nothing is working, this has been happening since Friday 10th August.. 

[Shafquat]

Hi,

I have just informed support team through chat, and they said .. it's a new issue for them! ... possibly they will rectify this soon and email about the follow up. :S