help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

RESOLVED: App 2.76.1: steps/calories revert to zero, no live HR

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-09-2018 19:32 - last edited on ‎08-24-2018 11:38 by Moderator Alum

‎08-09-2018 19:32 - last edited on ‎08-24-2018 11:38 by Moderator Alum

Fitbit Update 08/24/2018: As we've received multiple confirmations of this issue being resolved with the update to the Fitbit app, version 2.77, I will be closing this thread.

 

If you come across this issue in a future instance, please create a new topic on the forum and reference this one as the issue. Thanks for your patience as we worked to get you all back on track.

Fitbit Update: 8/23/18

 

Hey, everyone! 

 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

Fitbit Update: 8/21/18

 

Hi, Everybody!

 

Today, we started releasing the Fitbit for Android app version 2.77. Please check the Google Play store on your phone to see if the update is available to you. We roll out Android updates progressively, so if you don't see it available to you right now it will be there soon. 

Fitbit Update 8/16/18: 

Hi everyone - The fix for this issue will be out in our next app release which you can expect within the next 2 weeks.

 

We will provide an update in this thread once it has been released. Thanks again for all your patience and cooperation. 

Fitbit Update 8/13/18:

We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

Fitbit Update 8/11/18: Hey, everyone! Thanks for confirming that you are still experiencing this issue even now with the Fitbit app 2.76.1. Rest assured, we have escalated this issue to our team for investigation. 

 

I'll make sure to provide updates in this thread so please stay tuned. Thanks for your help and cooperation! 

Fitbit Update 8/9/18: Hi everyone. Thanks for taking the time to report this issue here on the Android forum. I've passed your reports along to our engineering team so they can begin investigating. From what I've gathered, this issue is app specific and not affecting the Fitbit web dashboard (which is correctly showing all activity data as expected). To keep thing organized, I've merged several threads to this one. 

 

I appreciate your patience and am sorry for any inconvenience this has caused. In the meantime, I welcome you to continue sharing your experiences here. In the meantime, you can view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. 

 

When I hear something new, I'll be sure to update the thread with the latest info. Robot Happy

Best Answer
1,505 REPLIES 1,505

‎08-13-2018 00:16

In response to LanuzaFitbit

‎08-13-2018 00:16

Hi, I am having the same issue since updating the app two days ago. I'm using a Samsung S8 and have tried uninstalling and re-installing twice with no luck

Best Answer
0 Votes

‎08-13-2018 00:40 - edited ‎08-13-2018 00:45

In response to Deadly

‎08-13-2018 00:40 - edited ‎08-13-2018 00:45

Hi all and Welcome - for all those that are having issues with receiving Notifications both on device and on phone you may have to reset a few things both on phone and in the app I have tried to explain these below and in the following link

 

https://community.fitbit.com/t5/Charge-2/Charge-2-no-more-notifications-when-reaching-daily-goals/m-... (go to message 10 (correct at time of writing) (Dated ‎16-07-2018 09:11) incase there have been more replies on that thread

 

on phone click settings and in search bar type notification Access and

look for Fitbit Sync Service notification and allow,  close page

 

short version is you may need to do is check the privacy settings for the app specially on Android devices. Go to Settings > Apps > Fitbit > Permissions. Additionally go to Settings > Notification panel & Status bar > Notification Centre > Fitbit to allow the app to show notifications on your phone.

 

and on Phone in app - account>settings>scroll to advanced and check push notifications

 

the following link may give more suggestions also

 

How to get notifications on Fitbit Devices

 

Hope this Helps (No Guarantees as this maybe all incorporated into the App Update) hope they fix this quicker than the current food logging issues that has been ongoing for over 3 months and I have outstanding supposedly simple solution issues ongoing for 17 months - im not holding my breath for an immediate result - as they rely on workarounds rather than roll backs or fixes

 

Kind Regards

 

Wayne

 

 

Charge 2, 3 - Windows 8.1 - Samsung S6, S8, S9 - Each day we learn something new is a day not wasted
Best Answer
0 Votes

‎08-13-2018 00:48

In response to LisaTR

‎08-13-2018 00:48

This problem sounds like the known problem documented in this thread:

 

https://community.fitbit.com/t5/Android-App/App-2-76-1-steps-calories-revert-to-zero-no-live-HR/td-p...

 

If so, then keep an eye on that thread as that's where the updates from fitbit will be posted.

Best Answer

‎08-13-2018 00:50

In response to Jog60

‎08-13-2018 00:50

I think this app problem with the step count may be the same as the known problem documented in this thread:

 

https://community.fitbit.com/t5/Android-App/App-2-76-1-steps-calories-revert-to-zero-no-live-HR/td-p...

 

If so, then keep an eye on that thread as that's where fitbit will be posting updates.

Best Answer

‎08-13-2018 00:51

In response to janehartley1

‎08-13-2018 00:51

@janehartley1 Hi and Welcome - Apparently this is a known issue and they are currently working on it - please check the following thread as I believe it is now the main point of updates from the Moderators on this issue some users also get no Heart Rate or both are showing 0

 

https://community.fitbit.com/t5/Android-App/App-2-76-1-steps-calories-revert-to-zero-no-live-HR/td-p...

 

Hope this helps a little

 

Kind Regards

 

Wayne

 

Charge 2, 3 - Windows 8.1 - Samsung S6, S8, S9 - Each day we learn something new is a day not wasted
Best Answer

‎08-13-2018 00:52

In response to Lenora1

‎08-13-2018 00:52

Yep, seems they've messed something up then. Think we're all on the sand situation. 😥 Come on Fitbit, make it work again. 

Best Answer
0 Votes

‎08-13-2018 01:01

In response to NellyG

‎08-13-2018 01:01

Mine doesn’t show steps on my own android phone but have it synced with my work IPhone also and that working fine ??

 

Best Answer
0 Votes

‎08-13-2018 01:03

In response to Cdlamb

‎08-13-2018 01:03

It may be that these problems with the missing live heart rate are being caused by a known bug that fitbit are addressing. Keep an eye on the following thread which has their latest updates:

https://community.fitbit.com/t5/Android-App/App-2-76-1-steps-calories-revert-to-zero-no-live-HR/td-p...

Best Answer

‎08-13-2018 01:26

In response to Shafquat

‎08-13-2018 01:26

Fitbit are looking into the problem with steps and heart rate showing zero in the app. Keep an eye on the following thread where they'll be making updates:

 

https://community.fitbit.com/t5/Android-App/App-2-76-1-steps-calories-revert-to-zero-no-live-HR/td-p...

Best Answer

‎08-13-2018 01:32

In response to CariMin

‎08-13-2018 01:32

Fitbit are aware of this problem and are looking into it. Keep an eye on the following thread where they'll be making updates on progress:

 

https://community.fitbit.com/t5/Android-App/App-2-76-1-steps-calories-revert-to-zero-no-live-HR/td-p...

Best Answer
0 Votes

‎08-13-2018 01:33

In response to SunsetRunner

‎08-13-2018 01:33

Fitbit are looking into this problem. Keep an eye on the following thread where they'll be making updates on progress:

 

https://community.fitbit.com/t5/Android-App/App-2-76-1-steps-calories-revert-to-zero-no-live-HR/td-p...

Best Answer

‎08-13-2018 01:34

In response to SteveH

‎08-13-2018 01:34

Thanks Steve 🙂

Best Answer
0 Votes

‎08-13-2018 01:36

In response to Jojojojojoj

‎08-13-2018 01:36

@Jojojojojoj yes, this is only affecting the android app. Keep an eye on the thread linked above which is where fitbit will be making updates on progress.

Best Answer

‎08-13-2018 02:08

‎08-13-2018 02:08

If there is of any help, I've recorded how it looks when I log in from a newly installed app -> syncing -> observing the bug -> deleting app data -> logging in again -> syncing -> observing the bug

https://youtu.be/5F5Cunty5T0

 

Best Answer
0 Votes

‎08-13-2018 02:11

In response to j0shuk

‎08-13-2018 02:11

@j0shuk wrote:

Yep, seems they've messed something up then. Think we're all on the sand situation. 😥 Come on Fitbit, make it work again. 

well, at least it isnt happening on our actual fitbits. And that we know it isn't just happening to any one person but is affecting us all. So, that should make them want to work faster.

Best Answer

‎08-13-2018 02:14 - edited ‎08-13-2018 02:16

In response to ashwolve

‎08-13-2018 02:14 - edited ‎08-13-2018 02:16

@ashwolve wrote:

Hi all and Welcome - for all those that are having issues with receiving Notifications both on device and on phone you may have to reset a few things both on phone and in the app I have tried to explain these below and in the following link

 

https://community.fitbit.com/t5/Charge-2/Charge-2-no-more-notifications-when-reaching-daily-goals/m-... (go to message 10 (correct at time of writing) (Dated ‎16-07-2018 09:11) incase there have been more replies on that thread

 

on phone click settings and in search bar type notification Access and

look for Fitbit Sync Service notification and allow,  close page

 

short version is you may need to do is check the privacy settings for the app specially on Android devices. Go to Settings > Apps > Fitbit > Permissions. Additionally go to Settings > Notification panel & Status bar > Notification Centre > Fitbit to allow the app to show notifications on your phone.

 

and on Phone in app - account>settings>scroll to advanced and check push notifications

 

the following link may give more suggestions also

 

How to get notifications on Fitbit Devices

 

Hope this Helps (No Guarantees as this maybe all incorporated into the App Update) hope they fix this quicker than the current food logging issues that has been ongoing for over 3 months and I have outstanding supposedly simple solution issues ongoing for 17 months - im not holding my breath for an immediate result - as they rely on workarounds rather than roll backs or fixes

 

Kind Regards

 

Wayne

 

 

Thanks but our problem in this topic isn't the getting notifications it the steps and calories burned going to zero each time we open the or sync the app/dashboard. This is called the "steps/calories revert to zero, no live HR" But really thank you.

Best Answer

‎08-13-2018 02:23

In response to Newfitkitty

‎08-13-2018 02:23

Still 0 steps. Doesn't work for me.... 😞

Best Answer

‎08-13-2018 02:32 - edited ‎08-13-2018 09:09

In response to Newfitkitty

‎08-13-2018 02:32 - edited ‎08-13-2018 09:09

@Newfitkitty Thank you - I am aware of the issue (Subject matter) of this forum - but was replying to @Akaelber1 who expressed they could not receive the data on my posting - I addressed all as I am aware that others who decide to use this function also have this problem - may I suggest you don't jump to conclusions before trying to berate assistance to others who ask ( help will always be given at Hogwarts/Fitbit to those who ask for it) 🙂 (yes the magic is when and if they will fix it)

 

Kind Regards

 

Wayne

Charge 2, 3 - Windows 8.1 - Samsung S6, S8, S9 - Each day we learn something new is a day not wasted
Best Answer
0 Votes

‎08-13-2018 02:41

In response to Arate

‎08-13-2018 02:41

I have the exact same problem!! I don't know how to fix it! So annoying!! 😫

Best Answer
0 Votes

‎08-13-2018 02:42

In response to Ambiepure78

‎08-13-2018 02:42

Me too 😞 grrrrrrr
Best Answer
0 Votes