RESOLVED: App 2.76.1: steps/calories revert to zero, no live HR

[CarlosCFitbit]

Fitbit Update 08/24/2018: As we've received multiple confirmations of this issue being resolved with the update to the Fitbit app, version 2.77, I will be closing this thread.

If you come across this issue in a future instance, please create a new topic on the forum and reference this one as the issue. Thanks for your patience as we worked to get you all back on track.

---

Fitbit Update: 8/23/18

Hey, everyone! 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

---

Fitbit Update: 8/21/18

Hi, Everybody!

Today, we started releasing the Fitbit for Android app version 2.77. Please check the Google Play store on your phone to see if the update is available to you. We roll out Android updates progressively, so if you don't see it available to you right now it will be there soon. 

---

Fitbit Update 8/16/18: 

Hi everyone - The fix for this issue will be out in our next app release which you can expect within the next 2 weeks.

We will provide an update in this thread once it has been released. Thanks again for all your patience and cooperation. 

---

Fitbit Update 8/13/18:

We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

---

Fitbit Update 8/11/18: Hey, everyone! Thanks for confirming that you are still experiencing this issue even now with the Fitbit app 2.76.1. Rest assured, we have escalated this issue to our team for investigation. 

I'll make sure to provide updates in this thread so please stay tuned. Thanks for your help and cooperation! 

---

Fitbit Update 8/9/18: Hi everyone. Thanks for taking the time to report this issue here on the Android forum. I've passed your reports along to our engineering team so they can begin investigating. From what I've gathered, this issue is app specific and not affecting the Fitbit web dashboard (which is correctly showing all activity data as expected). To keep thing organized, I've merged several threads to this one. 

I appreciate your patience and am sorry for any inconvenience this has caused. In the meantime, I welcome you to continue sharing your experiences here. In the meantime, you can view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. 

When I hear something new, I'll be sure to update the thread with the latest info.

[Nicola1403]

My app is still showing 0 steps on dashboard, so have to click on it to find actuall steps. Tried uninstalling and re installing app, no difference.  Hubby has the same app and fitbit but has no issues. Anyone else have this issue?

[j0shuk]

This is true. At least the watches are working fine and the graphs is still viewable. 

[KushtyRye]

Thank guys, at least it's not just me, I suppose its a surprise to look forward to the next day!! 

Sent from Yahoo Mail on Android

[SteveH]

These problems sounds like a known bug that fitbit are working on. Keep an eye on the following thread which is where they are posting updates:

https://community.fitbit.com/t5/Android-App/App-2-76-1-steps-calories-revert-to-zero-no-live-HR/td-p...

[Chapistano]

Delete the app then go here and install this version and will work ok again:

https://fitbit.en.uptodown.com/android/download/1717315

[Jsteelejr]

Day 2  with my charge2 and Steps not showing on dashboard tile? Please help

[rboltuck]

Thanks.  Rolling back to 2.75 worked for me!  To recap, I use an "old" Fitbit One with my new Samsung Galaxy S9 Plus.  The functionality that I lost with the FB 2.76.1 app was counting steps in real-time (it is possible that some other synced data were inaccurate as others are reporting, but I haven't determined that through careful checking).  But the roll back fixes things!  I really appreciate the tip.

To the Fitbit engineers:  Please look at what was re-coded in 2.76.1 and do the detective work to identify what broke the app!  You really ought to fix something like this with a high priority and very rapidly!  I will continue to monitor this excellent thread until it's reported as fixed.  In the meantime, I've turned off auto-updating for the app.

[Midnight1574]

Now day 4 of heart rate and steps not showing up on the app in real time for both me and my partner. 

Only shows resting pulse and steps only change when we sync.

Day 6/7 of sleep time not working properly either. 

Keeps not deducting the minutes awake from total, but when you go in to it, it's right then corrected on tile until next sync.

[j0shuk]

This fixed my heart rate. Thanks. 

[j0shuk]

Hey guys,

This link was shared in the forum above https://fitbit.en.uptodown.com/android/download/1717315

This fixed my issue. 

Thanks to Chapistano .

[EESmith]

At the same time that all of this app dashboard nonsense started, I lost all of my friends on the app.

They are still on my dashboard and if I try to add them back it says I am already friends with them.

The problem is that the app believes I have no contacts and therefore I no longer invite anyone to a challenge.

[Egstra]

Solution/fix:

Download the earlier version of the Android App (2.75), remove the actual App (2.76) from your phone and install the 2.75 after that. My Note8 (Android 8.0.0) worked than like it should.

BR

Egmont

[maude2120]

Steps tile also showing zero after android update ..have to click several times to get steps..or wait till the next day..

[Florianne14]

thanks it worked! hope it doesnt but again

--

Uwera Cyamweshi Florianne
Bachelor of Science
Honours in Chemistry, minors in French/Graduate Certificate in Regulatory
Affairs-Sciences
Carleton University/Algonquin College
LinkedIn URL:
http://www.linkedin.com/in/florianneuwera

[71washu71]

Thank you..it is i like the whole ionic features but i miss this one.hope they can resolve it..

Sent from my U.S.Cellular© Smartphone

[JOHNL54]

Do we have a get well or cure date on this App issue?  can you at least allow us all to rollback a version?

[LanuzaFitbit]

Welcome to the Forums @Rtkat3.

Thanks for sharing your experience.

I'd like to let you know that our team is aware of this situation and that it is being looked into. While we do not have any news on the matter, any updates will be posted on this thread so please keep an eye on it.

Let me know if there is anything else that I can help out with.

[Elliekennard]

What worked? And what was fixed?

[MJMS]

An odd one that hopefully is easy to fix. 

On the PC dashboard, all is correct. 

On the phone dashboard, usually all is correct. 

Today, the phone is syncing all information but... the step counter in the top middle of the screen still shows zero steps.

Even though when I click into the steps onto the daily steps page, it correctly shows the value for today.

Ideas?

Many thanks

[SteveH]

This is being caused by a bug that fitbit are investigating. Keep an eye on the following thread which has the latest updates from fitbit:

https://community.fitbit.com/t5/Android-App/App-2-76-1-steps-calories-revert-to-zero-no-live-HR/td-p...