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RESOLVED: App 2.76.1: steps/calories revert to zero, no live HR

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-09-2018 19:32 - last edited on ‎08-24-2018 11:38 by Moderator Alum

‎08-09-2018 19:32 - last edited on ‎08-24-2018 11:38 by Moderator Alum

Fitbit Update 08/24/2018: As we've received multiple confirmations of this issue being resolved with the update to the Fitbit app, version 2.77, I will be closing this thread.

 

If you come across this issue in a future instance, please create a new topic on the forum and reference this one as the issue. Thanks for your patience as we worked to get you all back on track.

Fitbit Update: 8/23/18

 

Hey, everyone! 

 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

Fitbit Update: 8/21/18

 

Hi, Everybody!

 

Today, we started releasing the Fitbit for Android app version 2.77. Please check the Google Play store on your phone to see if the update is available to you. We roll out Android updates progressively, so if you don't see it available to you right now it will be there soon. 

Fitbit Update 8/16/18: 

Hi everyone - The fix for this issue will be out in our next app release which you can expect within the next 2 weeks.

 

We will provide an update in this thread once it has been released. Thanks again for all your patience and cooperation. 

Fitbit Update 8/13/18:

We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

Fitbit Update 8/11/18: Hey, everyone! Thanks for confirming that you are still experiencing this issue even now with the Fitbit app 2.76.1. Rest assured, we have escalated this issue to our team for investigation. 

 

I'll make sure to provide updates in this thread so please stay tuned. Thanks for your help and cooperation! 

Fitbit Update 8/9/18: Hi everyone. Thanks for taking the time to report this issue here on the Android forum. I've passed your reports along to our engineering team so they can begin investigating. From what I've gathered, this issue is app specific and not affecting the Fitbit web dashboard (which is correctly showing all activity data as expected). To keep thing organized, I've merged several threads to this one. 

 

I appreciate your patience and am sorry for any inconvenience this has caused. In the meantime, I welcome you to continue sharing your experiences here. In the meantime, you can view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. 

 

When I hear something new, I'll be sure to update the thread with the latest info. Robot Happy

Best Answer
1,505 REPLIES 1,505

‎08-13-2018 06:56

In response to Elliekennard

‎08-13-2018 06:56

Nothing was fixed. If I go to the steps page and show Daily steps and press
on today my step total comes up.
Best Answer
0 Votes

‎08-13-2018 06:58

In response to gdbtroutfit

‎08-13-2018 06:58

For a product such as this, software cannot be treated in isolation from hardware. Taken together, the Fitbit is a poor quality product. 

What's a good quality replacement?

Best Answer
0 Votes

‎08-13-2018 06:58

In response to Plumpud

‎08-13-2018 06:58

Hello @Plumpud.

 

Thanks for letting me know what is going on.

 

I'd like to let you know that our team is now well aware of this situation and it is being looked into. As soon as we have any news we'll be sure to let everyone know about it in this thread. Please keep an eye on it for any updates.

 

Let me know if there are any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes

‎08-13-2018 06:58

‎08-13-2018 06:58

My steps and calories are sitting at 0 all day, even though all the other stats are updating. Only on my android app, the Web dashboard is fine 

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0 Votes

‎08-13-2018 06:59

In response to SteveH

‎08-13-2018 06:59

Thanks Steve. Most appreciated

Best Answer

‎08-13-2018 07:05

In response to rboltuck

‎08-13-2018 07:05

post the instructions you used on the rollback please.

Best Answer

‎08-13-2018 07:12

In response to Onederer

‎08-13-2018 07:12

I am having the same problem. I haven't used my fitbit in months. Opened the app and it said there was an update so I updated. Then synced my fitbit to my Note5. It's syncing miles and floors, but no calories or steps. Funny thing though; I uninstalled an reinstalled the app, then logged in and it showed my step and calories right away, but as soon as i turned on the bluetooth and synced my blaze steps and calories dropped to zero. I have gone thru all the troubleshooting step and nothing is working. 

Best Answer

‎08-13-2018 07:13

In response to MarreFitbit

‎08-13-2018 07:13

I tried all the complex manoeuvres listed below and still to no avail... as soon as i sync'd my versa with my phone it came back with no steps, no cals and no heart rate. you must agree... not much use for a glorified step counter. designers nee to get this glitch fixed pronto 

Best Answer

‎08-13-2018 07:16

In response to DocCass

‎08-13-2018 07:16

Did it stay fixed?  Because mine also started working properly after uninstalling and reinstalling, but it went back to not showing steps the next morning.

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0 Votes

‎08-13-2018 07:17

In response to fyao

‎08-13-2018 07:17

My daily total says 0 

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0 Votes

‎08-13-2018 07:21

In response to JOHNL54

‎08-13-2018 07:21

Check version... 2.76. Switch off Bluetooth  log out of fitbit app. Switch off phone. Wait 2 minutes. Switch on phone, turn on Bluetooth  log into fitbit. ... these came from the moderator. It worked briefly . Good luck

Best Answer
0 Votes

‎08-13-2018 07:33

In response to tphilon

‎08-13-2018 07:33

See https://community.fitbit.com/t5/Android-App/Fitbit-App-version-2-76-steps-calories-reverting-to-zero... for latest info.

It is a know problem with the latest Android update.  Apparently it is still updating the Fitbit database as can be seen by looking at the fitbit.com dashboard, so at least the data is not getting lost.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎08-13-2018 07:36

In response to HAC1958

‎08-13-2018 07:36

Thanks. I tried all that just now. It worked for a split second and the dropped back down to zero again.

Best Answer
0 Votes

‎08-13-2018 07:44

‎08-13-2018 07:44

 Hi,

 

I hope somebody can help.  My Fitbit although synchronising is not showing my steps on the dashboard.  I have tried looking at the dashboard on my PC and it will not allow me to click on the 10,000 step box.

 

I am sure it has something to do with settings but I have no idea how to fix.  I have tried installing app but this doesn't work either.

 

Thank you

Tina

Best Answer

‎08-13-2018 07:59

In response to cybersketch

‎08-13-2018 07:59

Uninstalled the app. Made sure google play would not automatically update on my phone. Installed the previous version. ... and it works.. not ideal but will do until the gremlins are exterminated.

Best Answer

‎08-13-2018 08:02

‎08-13-2018 08:02

 My samsung galaxy s8 has stopped showing numbers in the steps and calories circles on my dashboard. This just started yesterday. I have restarted both the phone and my fitbit but that did not help. I need some help!!

Best Answer
0 Votes

‎08-13-2018 08:11

In response to Feefeechop

‎08-13-2018 08:11

I'm having the exact same issue. If I hit the back arrow on the steps, it will show me yesterday, but not current. My miles are going up, but my steps stay 0.

Best Answer
0 Votes

‎08-13-2018 08:12

‎08-13-2018 08:12

Same problem as everyone elseScreenshot_20180811-214935.png

 

Best Answer
0 Votes

‎08-13-2018 08:14

In response to Plumpud

‎08-13-2018 08:14

Uninstalled and installed previous version. Make sure your phone does not automatically update on google playstore.

Best Answer

‎08-13-2018 08:14

In response to cybersketch

‎08-13-2018 08:14

@Oggeh - which Garmin? I'm about over Fitbit...

Best Answer
0 Votes