RESOLVED: App 2.76.1: steps/calories revert to zero, no live HR

[CarlosCFitbit]

Fitbit Update 08/24/2018: As we've received multiple confirmations of this issue being resolved with the update to the Fitbit app, version 2.77, I will be closing this thread.

If you come across this issue in a future instance, please create a new topic on the forum and reference this one as the issue. Thanks for your patience as we worked to get you all back on track.

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Fitbit Update: 8/23/18

Hey, everyone! 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

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Fitbit Update: 8/21/18

Hi, Everybody!

Today, we started releasing the Fitbit for Android app version 2.77. Please check the Google Play store on your phone to see if the update is available to you. We roll out Android updates progressively, so if you don't see it available to you right now it will be there soon. 

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Fitbit Update 8/16/18: 

Hi everyone - The fix for this issue will be out in our next app release which you can expect within the next 2 weeks.

We will provide an update in this thread once it has been released. Thanks again for all your patience and cooperation. 

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Fitbit Update 8/13/18:

We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

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Fitbit Update 8/11/18: Hey, everyone! Thanks for confirming that you are still experiencing this issue even now with the Fitbit app 2.76.1. Rest assured, we have escalated this issue to our team for investigation. 

I'll make sure to provide updates in this thread so please stay tuned. Thanks for your help and cooperation! 

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Fitbit Update 8/9/18: Hi everyone. Thanks for taking the time to report this issue here on the Android forum. I've passed your reports along to our engineering team so they can begin investigating. From what I've gathered, this issue is app specific and not affecting the Fitbit web dashboard (which is correctly showing all activity data as expected). To keep thing organized, I've merged several threads to this one. 

I appreciate your patience and am sorry for any inconvenience this has caused. In the meantime, I welcome you to continue sharing your experiences here. In the meantime, you can view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. 

When I hear something new, I'll be sure to update the thread with the latest info.

[PatRogan]

My Fitbit One is showing 9500 steps.

When I sync to my Galaxy A3, it picks up that Fitbit, updates Floors, distance and Active minutes.

Steps and Calories stay at 0.

I have reset the Fitbit 3 times - No change

I have cleared the app cache - No change

I have unpaired the Fitbit with the app, and re-paired it - No change

I have uninstalled / reinstalled the app - No change

I have rebooted the phone - No change.

The phone has the latest updates on it.

If I click on the steps tile, today shows 0

If I click on today, it shows the correct steps.

If I look on a web browser, it shows correct 

I don't know what else to do

[ILoveBunnies]

I am having the same problem for the last few days and thought it was the phone app; tried closing all apps and restarting my phone. Don't bring my charging cable with me to work, so will try a restart when I get home tonight. (Posting this reply so I get notified of any other suggestions/comments on this issue.)

[allissonrs]

Yup me too 

[Usagi791]

I've reverted back to v2.68 while this issue is being resolved, and I'm not going to allow the Fitbit app to auto-update in the future. I find it a bit strange that the 8/9 update had not been rolled back after such a major loss of functionality. It basically renders the fitbit app completely useless for anyone who uses it to actively monitor their heart-rate/steps during workouts.

[Mkruijs]

I have the same problem,  also current heart rate doesn't show anymore, just the resting heart rate.  Please fix soon I use this everyday at the gym.  Fitbit seems to have a lot of problems every time it does an update on something.  Really getting tired of wasting hours trying to fix this stuff all the time.

[spf001]

Yes why they think it is not acceptable to rollback is frankly bizarre!


Sent from my Samsung Galaxy smartphone.

[Lilbiddy]

Whenever your app does something weird or malfunctions it is nearly always a fitbit update that's the cause. Either that or they can't get their app. to work with your phone. Yes fitbit, the onus is on you to sort out your app. and provide the service we pay for.

[Jeronimo1966]

Same here. I noticed that I used to see my heart rate in real-time, but that's no longer the case.  Is anyone else experiencing the same issues?

[71washu71]

I agree..if its not broke leave it aloneLess and less keeps working on app


Sent from my U.S.Cellular© Smartphone

[WANY_18]

So is this a new thing with FitBit?  I have the same problem.  Luckily, it is still counting.  But I do need to see my steps in the circle. 

[SunsetRunner]

I tried all solutions here plus removing and reinstalling the app, repair'ng fb, and even swapping my charge 2 for my my old charge hr. Neither show live hr, only resting hr. Graph works and it all worked several days ago. Will the android app fixed soon or should I buy an iwatch?

[allybongo123]

hi the same is happening to me also Samsung galaxy s7 , so frustrating ,I've tried logging out doing an update on my phone still having problem . Still going back to 0 then step show up again after I sync . Let's hope we get a solution soon x

[Fiken]

I'm having the same issue

If I log out and log in it shows but with a sync it disappears

Been happening for 3 days now

[Island_Chris]

I have a brand new versa and am having the same issue. If I click on the 0 steps on the dashboard it will pull up the steps but its super frustrating, the watch has no problem counting... This needs to be fixed I had the surge and had no problems...

Please help... 

Chris 

[LittlebrookLyn]

I've followed the instructions to revert to the older app, so thank you RodEarly for that.  I hadn't even realised until I checked my phone that all my devices were set to auto update, so that would explain why none of my phones or iPod are currently working properly.  Seems to be working fine now so I'm just going to wait until it's sorted before I do any more updates!

[BarbND]

Only for the past few weeks

[KarenMcD_81]

After numerous attempts I have managed to get my flex 2 to sync, it's showing 4.7 miles but no steps. Any suggestions ? Thanks 

[Sngep]

How do you revert back to old version? Old share.

Sent from my Huawei Mobile

[Kaz1269]

Thank you HAC1958.  I've downloaded v2.68 as your instructions and my steps and heart rate are tracking again. 

[slavcs]

Now my app is saying location has to be on to even sync even if I am just walking around my house. This is on top of no real time stats and steps going to 0 when trying to sync.