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RESOLVED: App 2.76.1: steps/calories revert to zero, no live HR

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-09-2018 19:32 - last edited on ‎08-24-2018 11:38 by Moderator Alum

‎08-09-2018 19:32 - last edited on ‎08-24-2018 11:38 by Moderator Alum

Fitbit Update 08/24/2018: As we've received multiple confirmations of this issue being resolved with the update to the Fitbit app, version 2.77, I will be closing this thread.

 

If you come across this issue in a future instance, please create a new topic on the forum and reference this one as the issue. Thanks for your patience as we worked to get you all back on track.

Fitbit Update: 8/23/18

 

Hey, everyone! 

 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

Fitbit Update: 8/21/18

 

Hi, Everybody!

 

Today, we started releasing the Fitbit for Android app version 2.77. Please check the Google Play store on your phone to see if the update is available to you. We roll out Android updates progressively, so if you don't see it available to you right now it will be there soon. 

Fitbit Update 8/16/18: 

Hi everyone - The fix for this issue will be out in our next app release which you can expect within the next 2 weeks.

 

We will provide an update in this thread once it has been released. Thanks again for all your patience and cooperation. 

Fitbit Update 8/13/18:

We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

Fitbit Update 8/11/18: Hey, everyone! Thanks for confirming that you are still experiencing this issue even now with the Fitbit app 2.76.1. Rest assured, we have escalated this issue to our team for investigation. 

 

I'll make sure to provide updates in this thread so please stay tuned. Thanks for your help and cooperation! 

Fitbit Update 8/9/18: Hi everyone. Thanks for taking the time to report this issue here on the Android forum. I've passed your reports along to our engineering team so they can begin investigating. From what I've gathered, this issue is app specific and not affecting the Fitbit web dashboard (which is correctly showing all activity data as expected). To keep thing organized, I've merged several threads to this one. 

 

I appreciate your patience and am sorry for any inconvenience this has caused. In the meantime, I welcome you to continue sharing your experiences here. In the meantime, you can view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. 

 

When I hear something new, I'll be sure to update the thread with the latest info. Robot Happy

Best Answer
1,505 REPLIES 1,505

‎08-13-2018 14:15

In response to Lilbiddy

‎08-13-2018 14:15

I'm having same issue since latest upgrade.  Steps are recording as normal on my fitbit ionic but  steps on fitbit app dashboard show as zero.  Someone advised me to change watchface to a standard fitbit one and said this would fix issue butnits made no difference 

Best Answer

‎08-13-2018 14:18

In response to RobertoME

‎08-13-2018 14:18

My widget shows the steps but the Fitbit dashboard always shows 0.My widget shows the steps but the Fitbit dashboard always shows 0.

 

 

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0 Votes

‎08-13-2018 14:19

In response to treading

‎08-13-2018 14:19

 I'm having same issue which makes the device rather pointless,  not to mention expensive

Best Answer

‎08-13-2018 14:43

‎08-13-2018 14:43

Haven't been able to see my steps, calories etc since yesterday at about 6pm. I've got a Flex 2. Just showing zero! 

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0 Votes

‎08-13-2018 14:53

In response to Fiken

‎08-13-2018 14:53

Join the crowd, some of their best people might be working on it.

Jim
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0 Votes

‎08-13-2018 14:55

In response to OldSoftware

‎08-13-2018 14:55

Good to know!
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0 Votes

‎08-13-2018 14:56

In response to OldSoftware

‎08-13-2018 14:56

Great! Let's hope they get it sorted

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0 Votes

‎08-13-2018 15:35

In response to Rtram

‎08-13-2018 15:35

@JJ64 @Littlemis @Island_Chris It's great to see you in the Fitbit Community. I'm sorry to hear about the issues you experienced.

 

I moved your posts to this thread since it is related to the topic. The issue has been escalated to our engineering team for investigation. For more information please refer to the first post of this thread.

 

If you have any questions please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer

‎08-13-2018 15:51

‎08-13-2018 15:51

Having some issue. Force stop is a temp fix for only a couple of minutes then my steps revert back to 0.

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0 Votes

‎08-13-2018 16:00

‎08-13-2018 16:00

I just got my Ionic yesterday and started using it today, the watch itself shows the steps, calories and exercise of the day. However on the fitbit app on the dashboard the steps and calories show 0. floors, active minutes and km show fine.

 

If I click on steps and dive deeper into the today data I can see the correct number of steps.

 

I removed the app and downloaded it again, it showed the correct info but after a sync it went back to 0.

 

 

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0 Votes

‎08-13-2018 16:02

In response to ILoveBunnies

‎08-13-2018 16:02

Didnt fix anything:(
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0 Votes

‎08-13-2018 16:08

In response to Chat636

‎08-13-2018 16:08

Fitbit Update: 8/13/18: Hi everyone - We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.

Best Answer

‎08-13-2018 16:20

In response to AlessFitbit

‎08-13-2018 16:20

@AlessFitbit wrote:

Fitbit Update: 8/13/18: Hi everyone - We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

Guys, you should roll back 2.76.x to something that's working until you figure things out. You are updating thousands of phones with a botched version of your app leaving people very frustrated.

Best Answer

‎08-13-2018 16:45

In response to AlejandroValdes

‎08-13-2018 16:45

Known problem developed after App update.  See THIS thread and hang in there.

Best Answer

‎08-13-2018 16:50

In response to AlyssaLink

‎08-13-2018 16:50

Ok Fitbit

 

I have restarted my fitbit

I have restarted my phone

I have turned bluetooth off then on

I have deleted the fitbit app and reinstalled it

I have factory reset my fitbit

 

OH!!! And guess what??? The problems are still there!!!!! I SHOULD NOT HAVE TO DO THIS DAILY!!!

 

PLEASE FIX THIS!!!!!!!

Best Answer

‎08-13-2018 17:24

In response to Aebrown

‎08-13-2018 17:24

Mine started doing the same since the last update. Been working with Fitbit customer service and getting nowhere. 

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0 Votes

‎08-13-2018 17:29

‎08-13-2018 17:29

This has been going on too long. This is really messing up my workouts. How about an eta for when it will be corrected?

Best Answer

‎08-13-2018 17:36

In response to KaliDre

‎08-13-2018 17:36

See https://community.fitbit.com/t5/Android-App/Fitbit-App-version-2-76-steps-calories-reverting-to-zero... for latest info.

It is a know problem with the latest Android update.  Apparently it is still updating the Fitbit database as can be seen by looking at the fitbit.com dashboard, so at least the data is not getting lost.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎08-13-2018 17:53

In response to NellyG

‎08-13-2018 17:53

Tried it. Didn't work. Rebooted phone and fitbit, a couple of times each.

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0 Votes

‎08-13-2018 18:01

In response to ashwolve

‎08-13-2018 18:01

@ashwolve wrote:

@Newfitkitty Thank you - I am aware of the issue (Subject matter) of this forum - but was replying to @Akaelber1 who expressed they could not receive the data on my posting - I addressed all as I am aware that others who decide to use this function also have this problem - may I suggest you don't jump to conclusions before trying to berate assistance to others who ask ( help will always be given at Hogwarts/Fitbit to those who ask for it) 🙂 (yes the magic is when and if they will fix it)

 

Kind Regards

 

Wayne

Hey I wasn't jumping to conclusions I was just trying to help you since I know from my own mistakes that the mods on here at times delete or move a person's post if it is under a different topic that it normally shouldn't be. I'm not berating anyone.

Best Answer
0 Votes