RESOLVED: App 2.76.1: steps/calories revert to zero, no live HR

[CarlosCFitbit]

Fitbit Update 08/24/2018: As we've received multiple confirmations of this issue being resolved with the update to the Fitbit app, version 2.77, I will be closing this thread.

If you come across this issue in a future instance, please create a new topic on the forum and reference this one as the issue. Thanks for your patience as we worked to get you all back on track.

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Fitbit Update: 8/23/18

Hey, everyone! 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

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Fitbit Update: 8/21/18

Hi, Everybody!

Today, we started releasing the Fitbit for Android app version 2.77. Please check the Google Play store on your phone to see if the update is available to you. We roll out Android updates progressively, so if you don't see it available to you right now it will be there soon. 

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Fitbit Update 8/16/18: 

Hi everyone - The fix for this issue will be out in our next app release which you can expect within the next 2 weeks.

We will provide an update in this thread once it has been released. Thanks again for all your patience and cooperation. 

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Fitbit Update 8/13/18:

We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

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Fitbit Update 8/11/18: Hey, everyone! Thanks for confirming that you are still experiencing this issue even now with the Fitbit app 2.76.1. Rest assured, we have escalated this issue to our team for investigation. 

I'll make sure to provide updates in this thread so please stay tuned. Thanks for your help and cooperation! 

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Fitbit Update 8/9/18: Hi everyone. Thanks for taking the time to report this issue here on the Android forum. I've passed your reports along to our engineering team so they can begin investigating. From what I've gathered, this issue is app specific and not affecting the Fitbit web dashboard (which is correctly showing all activity data as expected). To keep thing organized, I've merged several threads to this one. 

I appreciate your patience and am sorry for any inconvenience this has caused. In the meantime, I welcome you to continue sharing your experiences here. In the meantime, you can view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. 

When I hear something new, I'll be sure to update the thread with the latest info.

[KiannaO]

Help! Used fitbit for years with no issues. Calories, steps and heart rate no longer showing on dashboard. If I click on calories tile it shows zero for the day but if I press again for daily summary stats there.??? Data shows in summary at end of each day. Data all registering on watch..  I've reinstalled app, repaired and  checked connections. Any ideas clever people?

[SteveH]

This is a bug with the android app that fitbit are aware of and are investigating. Keep an eye on the following thread which has their latest updates on progress:

https://community.fitbit.com/t5/Android-App/App-2-76-1-steps-calories-revert-to-zero-no-live-HR/td-p...

[KiannaO]

Thank you so much...thought I was going mad!

Sent from Yahoo Mail on Android

[Kpkdit]

Pixel updated to OS version Android 9 Pie and now the main screen display of steps is 0. When you reload the app or reset the link, steps display correctly until the first sync. At that point it switches back to 0. If I drill down on the icon to the weekly display, it is also 0. When I drill down on the day at this point , the total steps display correctly by hour. I've reloaded app, turned phone off/on multiple times, reset link numerous times. Fitbit displays correctly.

[DfromCardiff]

Unistalled and reverted to earlier version.

Steps and HR now "live" synced again.

Why Fitbit can't do this officially until they reslove their software issue is beyond comprehension

[cybersketch]

How can I revert back to an older version?

[SteveH]

There are a couple of ongoing bugs that may be affecting you.

Firstly there is a bug with the android app causing the steps to not show. Keep an eye on this thread for the latest updates on this issue from fitbit: https://community.fitbit.com/t5/Android-App/App-2-76-1-steps-calories-revert-to-zero-no-live-HR/td-p...

There are also issues when using android Pie. See this thread for updates: https://community.fitbit.com/t5/Android-App/Android-9-0-Pie-not-able-to-sync/m-p/2885018#M82162

[LittlebrookLyn]

https://fitbit.en.uptodown.com/android/download/1717315

Make sure you disable the auto update of apps first or it will just update it again, also enable 'downloads from unknown sources' on your phone.

[CandleMaker]

When I workout, I would have my phone with me, and I would watch the steps being taken, and how many miles I have gone during my workout. It really motivated me to see the numbers go up as I workout. Two days ago, I could no longer do this. I can hit the sync now button and it will update, but it will no longer show the numbers actively going up as I workout. I restarted my phone, I tried to sign out of the app and then signed back in, but nothing works. What has changed? How can I get that active tracking back when I am working out. It really kills my motivation not to see the numbers go up.

[Lrvv]

Same problem: my Fitbit app Dashboard shows 0 steps even after syncing, even after force-syncing. What's curious is that if I press on Steps, then on Today it will indicate the correct number of steps, yet it will still show 0 on the Dashboard. 

I wonder when this will be fixed since  I see the problem has existed for several months.  

[SteveH]

It sounds like you are being affected by an ongoing bug that causing problems displaying the steps in the android app. Keep an eye on the following thread which has the latest updates from fitbit on this problem:

https://community.fitbit.com/t5/Android-App/App-2-76-1-steps-calories-revert-to-zero-no-live-HR/td-p...

[cybersketch]

Thank you so much @LittlebrookLyn it worked. I'll just ignore the updates from now on.

[SunsetRunner]

Just putting my name on the list. Android version 8, Samsung Galaxy S7 Edge. Thanks!

[Jo1109]

I'm having the same issue, although my tracker is showing 0 steps when I go go further in to the app, clicking the steps etc it does actually show my step activity. It's just not showing on the dashboard. Hope this helps 

[Bopsie]

Since last update heart rate is not syncing on my charge HR to my mobile app. Samsung note 5.

[Danie44]

I'm having the same issue, has anyone gotten a resolution to this problem?

[SteveH]

@Danie44 there isn't a fix yet but some people have gone back to the old version of the app to get round the issue and others are using the dashboard at fitbit.com which is not affected.

See the main thread for more details.

[Thikums75]

I'm having the same issues since yesterday. I just over 29000 steps but only 15000 synced. I've went thru all of the steps from deleting the app, resetting my watch, sending a message in the challenging, turned off the bluetooth, and still no luck. 

[Mkruijs]

How about reverting back to the older version and not roll out this new one till it has been fixed.  Sick and tired of waisting my time having to go to these treads daily and trying to figure out how to fix it.  Bring the old version back and stop with auto updates.  I don't want updates.  The thing worked fine until you guys start messing with it.  

Very unhappy

[ErinNort]

My charge 2 is counting my steps and calories but not displaying on the app dashboard. If I tap into the steps (or calories) and choose the specific day, then I can see my steps. On the dashboard the circles remain grey with a zero underneath.