RESOLVED: App 2.76.1: steps/calories revert to zero, no live HR

[CarlosCFitbit]

Fitbit Update 08/24/2018: As we've received multiple confirmations of this issue being resolved with the update to the Fitbit app, version 2.77, I will be closing this thread.

If you come across this issue in a future instance, please create a new topic on the forum and reference this one as the issue. Thanks for your patience as we worked to get you all back on track.

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Fitbit Update: 8/23/18

Hey, everyone! 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

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Fitbit Update: 8/21/18

Hi, Everybody!

Today, we started releasing the Fitbit for Android app version 2.77. Please check the Google Play store on your phone to see if the update is available to you. We roll out Android updates progressively, so if you don't see it available to you right now it will be there soon. 

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Fitbit Update 8/16/18: 

Hi everyone - The fix for this issue will be out in our next app release which you can expect within the next 2 weeks.

We will provide an update in this thread once it has been released. Thanks again for all your patience and cooperation. 

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Fitbit Update 8/13/18:

We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

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Fitbit Update 8/11/18: Hey, everyone! Thanks for confirming that you are still experiencing this issue even now with the Fitbit app 2.76.1. Rest assured, we have escalated this issue to our team for investigation. 

I'll make sure to provide updates in this thread so please stay tuned. Thanks for your help and cooperation! 

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Fitbit Update 8/9/18: Hi everyone. Thanks for taking the time to report this issue here on the Android forum. I've passed your reports along to our engineering team so they can begin investigating. From what I've gathered, this issue is app specific and not affecting the Fitbit web dashboard (which is correctly showing all activity data as expected). To keep thing organized, I've merged several threads to this one. 

I appreciate your patience and am sorry for any inconvenience this has caused. In the meantime, I welcome you to continue sharing your experiences here. In the meantime, you can view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. 

When I hear something new, I'll be sure to update the thread with the latest info.

[Rtkat3]

How often do we get notifications on our Fitbit needing an update during it's charging?

[Jo1109]

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@Mel_38 wrote:
I know that but u shouldn't have to do this

Get Outlook for Android

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I know we shouldn t have to, but some others were saying they weren't wearing them as it wasn't tracking when in fact it is, just not showing on the dashboard tile. It was just to say that it is still worth wearing if you want to keep an eye on your steps (even if it is a pain to see how many you've done) 

[Pmoro]

When is the app for android going to be fixed?

[cathmul]

What did you do to get it working please?

[TNT1]

When will the app be fixed? It has been a known problem for 3 days. How long is going to take Fitbit to fix the issue? It is very frustrating.

This is why I never upgrade your app. There is always a problem.

[MamaMorgFit]

Hopefully - they will figure it out - really frudtrating:(.

[FerdinandFitbit]

Hi there @JHTjunk, Welcome to the Forums! 🙂

I've moved your post to this thread where you will find more relevant information. Anything else, let me know!

[SunsetRunner]

There is a known problem with the latest App update and it will be corrected shortly. Read THIS post.

[prosec34]

I'm having issues too on my Iphone. Never had a problem until a week or so ago, and it's now a daily challenge. Today I cannot sync it at all. I've turned off the phone, turned off Bluetooth, shut down the Ionic, etc etc. It just seems to be getting worse.

[tjha]

watch keeps resetting steps and calories to 0 after sync and no live heart rate anymore either.

[bshep18]

My FitBit Ionic isn't syncing again to my iPhone 6S.  I'm getting tired of having to restart my phone, ionic and also take the app off my phone and put it back on.  Can you please help me get this fixed?

[TNT1]

Why on earth would Fitbit still be allowing people to download a bug filled, faulty upgrade? Why not stop allowing the download until you FIX IT? The reviews on the App store are brutal. I just added mine to the list. Updating the app has ruined my happy experience with a Fitbit that I loved. I am now looking into other options.

[MrsMargie]

All of the Exact Same here for the last couple days. I have the Fitbit Blaze and run the app on my Samsung Galaxy Note 8. My Blaze and online dashboard both are showing up to date data, but app on my phone "0 Steps"!!  I have never had such a Major issue and would think they would be able to resolve quickly, or send an update to go back to the prior version of the app! This is the email I received from Fitbit yesterday (8-13-18) in response to my email......

"Hi Margaret,
Thanks for getting back to us.
After doing research, we have confirmed that indeed you are affected by the ongoing bug issue on our Fitbit app.
Although this might be the case, we are now well aware of the known issue and our engineering team is currently exhausting our tools and resources to find the solution for this as quick as possible.
We ask for your patience to give us time as we solve this issue and let you continue your fitness activities towards your goals with no hassle.
You openness to understand our terms is highly valued. Let us know if you have other queries.
Sincerely,

John Keith L. and the Fitbit Team

[RaceTruckDriver]

Yep Tried all the request NUMEROUS times No luck .The fitbit syncs to the app and updates to the app and my phone app .Syncs to my Bluetooth on my phone . BUT you obviously know already that it STILL DOESN'T PAIR TO MY AIRPODS Earphones Please stop this madness and resolve/fix the issue Before you loose a lot of valuable customers I am over it ////

[Alyhu]

Thanks for the update .How about if you push this out to all users not just those if is who had to dig around to find this thread. So so 😤. 

[Asyd]

I just got a post notification in my email from another post I subscribe to but when I click the link the post has been removed. This is the response the other user shared:

"Hi XXXX,
Thanks for getting back to us.
After doing research, we have confirmed that indeed you are affected by the ongoing bug issue on our Fitbit app.
Although this might be the case, we are now well aware of the known issue and our engineering team is currently exhausting our tools and resources to find the solution for this as quick as possible.
We ask for your patience to give us time as we solve this issue and let you continue your fitness activities towards your goals with no hassle.
You openness to understand our terms is highly valued. Let us know if you have other queries.
Sincerely,

John Keith L. and the Fitbit Team

I wanna know if they test the app and upgrades with a few users before releasing and rendering thousands of devices useless with each update? If not, it's something to consider as it's just bad form.

[JBeau81]

And what was the date of this post Asyd??? 

[Asyd]

8/14/18 - 13:27

[JBeau81]

So not only is the Ionic not syncing but FB finally admitted that the Blaze is not syncing either. I guess it makes me feel "a little" better knowing that FB is looking into syncing issues across the board. Seems like a firmware issue for now that multiple trackers using the same app are not syncing.

Still tho. GET THIS FIXED!!!!!!!!

[Lenovos]

didn't work. I am having the same problem on the Samsung tablet but tks anyway