RESOLVED: App 2.76.1: steps/calories revert to zero, no live HR

[CarlosCFitbit]

Fitbit Update 08/24/2018: As we've received multiple confirmations of this issue being resolved with the update to the Fitbit app, version 2.77, I will be closing this thread.

If you come across this issue in a future instance, please create a new topic on the forum and reference this one as the issue. Thanks for your patience as we worked to get you all back on track.

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Fitbit Update: 8/23/18

Hey, everyone! 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

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Fitbit Update: 8/21/18

Hi, Everybody!

Today, we started releasing the Fitbit for Android app version 2.77. Please check the Google Play store on your phone to see if the update is available to you. We roll out Android updates progressively, so if you don't see it available to you right now it will be there soon. 

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Fitbit Update 8/16/18: 

Hi everyone - The fix for this issue will be out in our next app release which you can expect within the next 2 weeks.

We will provide an update in this thread once it has been released. Thanks again for all your patience and cooperation. 

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Fitbit Update 8/13/18:

We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

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Fitbit Update 8/11/18: Hey, everyone! Thanks for confirming that you are still experiencing this issue even now with the Fitbit app 2.76.1. Rest assured, we have escalated this issue to our team for investigation. 

I'll make sure to provide updates in this thread so please stay tuned. Thanks for your help and cooperation! 

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Fitbit Update 8/9/18: Hi everyone. Thanks for taking the time to report this issue here on the Android forum. I've passed your reports along to our engineering team so they can begin investigating. From what I've gathered, this issue is app specific and not affecting the Fitbit web dashboard (which is correctly showing all activity data as expected). To keep thing organized, I've merged several threads to this one. 

I appreciate your patience and am sorry for any inconvenience this has caused. In the meantime, I welcome you to continue sharing your experiences here. In the meantime, you can view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. 

When I hear something new, I'll be sure to update the thread with the latest info.

[Rtkat3]

We still don't have proof on this forum that the Fitbit company is failing.

[dhintz2003]

Your welcome...just wish they could have rolled back for us rather than wasting our time...keep on stepping!

Get Outlook for Android

[dirtyharrywk]

I turned ofg auto update and rolled back to version 2.75. That version works for my S6.

[TNT1]

Notice that Fitbit moderators have moved my post to the middle of another thread...so that it will not be noticed...and did not comment on it. Read it, moved it to hide it, no comment.

I have worked on app design for the last 10 years. I have worked on hundreds of apps, maybe low one thousands, you do not bring an app to market without testing it. This app has been through a BETA phase, it has been tested on ALL platforms. They knew there were bugs and still brought it to market. They had to. It is literally impossible NOT to know. They chose to bring it to market and fix it after, more than likely to capitalize on a new feature or something that they thought would make them more money ie; easier access to shopping links or better advertising for their products. It is still available on the app store, no mention of the issues. Why are they not posting telling people NOT to download the app? They know it doesn't work. Why wouldn't they just say please do not download the app until we get it right?

I can guarantee that they will again not respond to this, and probably try and hide it again.

[pritchett4]

Also having issues with latest fitbit update on Charge 2 - resets to 0 for steps and the hours slept don't handle the awake time properly. It lists total time "in bed" without subtracting "time awake" from it. IOS is working properly on the ipad. Is there anyway to rollback to previous version of the app? 

[dhintz2003]

Uninstall fitbit app from device. Google on iPad or device u want app on the following a-p-k mirror fitbit 2.74.2. Download and install 2.74.2 All should be closer to normal for you. Make sure auto update is turned off on your device or it will reinstall new bad version. Good luck and keep stepping!

Get Outlook for Android

[Mihkel]

So for me the latest update blew up everything - no syncing no nothing.

Installed 2.75 from a package mirror and with some fiddling-twiddling I managed to get the syncing going again and so far everything seems to be working.

[0147]

Mine does the same thing. 

[dhintz2003]

Yayyyy! I used 2.74.2 as GPS tracking was better then.

[0147]

On my daily steps it does not show me live. I have to update to see how
many steps I have done. Noticed it Monday

[Sandradiane]

Hi is the issue with the app showing 0 on steps and calories still an issue as I have been experiencing this since Saturday 11th August.  I've deleted the app and reinstalled twice, thinking the app had not updated.

Thanks

[Sportsir]

I have Samsung S9+ with Charge 2 and have the same issues with the dashboard in the phone app that were mentioned in the above posts, but with different phones. That is, showing 0 steps and 0 calories, but today's steps are flashed for few seconds when app is opened, but then reverts to 0. Clicking on steps to show bar chart of steps for the past 7 days shows a nil bar for today's steps. However, if you click the bar chart to enlarge it, today's steps bar appears. Previous days steps do appear to be tracked in the dashboard and in Community - Friends.

I can see the steps and all other metrics on my charge 2 but no steps and calories on the phone app.

Please get this fixed Fitbit.

[dhintz2003]

I fixed my fitbit app on my Samsung9+ by rolling back my version. GOOGLE "a-p-k mirror Fitbit 2.7.4.2"  without the quote Mark's of course. Uninstall 2.7.6 or whatever version having trouble with, download and install 2.7.4.2 version. Make sure you turn off auto update in Google Play settings so Fitbit won't reinstall new bad update again. As everyone says, download old version at your own risk. It worked for me though. Don't know why Fitbit won't push out older working version automatically until fix is made...hmmmm! Good luck folks...yeah, my heart rate and steps are now working again LIVE!

[Muppety]

 I have this problem too, and carried out the same troubleshooting steps. I've had my watch since April. I've emailed their help desk and had replies but nothing that's helped 🙄

[Muppety]

Happy To hear it's a known issue and not just me! Hopefully it will be fixed soon 🤗

[Lenovos]

Thanks for the update. Actually rang them yesterday and got the story. Hope
they hurry up as they have known this issue for a week now

[tln77]

Recently my fitbit app has stopped displaying my live heartrate.

This has happened in the past, and I've been able to fix it my restarting my fitbit, switching between "auto" and "on" for the heart rate, turning my bluetooth on and off, or un-pairing and re-pairing the device.

Now, nothing I try is working.

I use the app to track my heartrate during work-outs, so I'd really like to get this fixed.

Any advice?

[BabsHornby]

My app is not showing my current steps and hasn't for  few days but does the day after.  It has now started doing this on calories.  

It has synced everything else ok.

[JBeau81]

***BUMP***

Just want to keep this on the first page until FB responds to it for once. 

COME ON FITBIT!!!!!!!!!

FIT THIS PROBLEM!!!!!!!

[SunsetRunner]

Please keep us posted if you here of a fix. I have still been checking for
any new updates and still no fix as of yet. So frustrating.

Joyce Hasselbacher

Sent from Samsung Galaxy S7 Edge