RESOLVED: App 2.76.1: steps/calories revert to zero, no live HR

[CarlosCFitbit]

Fitbit Update 08/24/2018: As we've received multiple confirmations of this issue being resolved with the update to the Fitbit app, version 2.77, I will be closing this thread.

If you come across this issue in a future instance, please create a new topic on the forum and reference this one as the issue. Thanks for your patience as we worked to get you all back on track.

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Fitbit Update: 8/23/18

Hey, everyone! 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

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Fitbit Update: 8/21/18

Hi, Everybody!

Today, we started releasing the Fitbit for Android app version 2.77. Please check the Google Play store on your phone to see if the update is available to you. We roll out Android updates progressively, so if you don't see it available to you right now it will be there soon. 

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Fitbit Update 8/16/18: 

Hi everyone - The fix for this issue will be out in our next app release which you can expect within the next 2 weeks.

We will provide an update in this thread once it has been released. Thanks again for all your patience and cooperation. 

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Fitbit Update 8/13/18:

We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

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Fitbit Update 8/11/18: Hey, everyone! Thanks for confirming that you are still experiencing this issue even now with the Fitbit app 2.76.1. Rest assured, we have escalated this issue to our team for investigation. 

I'll make sure to provide updates in this thread so please stay tuned. Thanks for your help and cooperation! 

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Fitbit Update 8/9/18: Hi everyone. Thanks for taking the time to report this issue here on the Android forum. I've passed your reports along to our engineering team so they can begin investigating. From what I've gathered, this issue is app specific and not affecting the Fitbit web dashboard (which is correctly showing all activity data as expected). To keep thing organized, I've merged several threads to this one. 

I appreciate your patience and am sorry for any inconvenience this has caused. In the meantime, I welcome you to continue sharing your experiences here. In the meantime, you can view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. 

When I hear something new, I'll be sure to update the thread with the latest info.

[samrob08]

That's not accurate. My watch is still syncing and it clearly says so on the app, yet no information is available for the last two days, whether it's online or by clicking on the tiles.

[Martinahewitt]

Apologies i was looking at yesterday's steps . My dashboard is still showing zero for steps and calories burnt 🤔

[samrob08]

Thanks for the tip! It shows my stats for today now, but yesterday's are still nowhere to be found. No sleep data either for the last two days. But better than nothing I guess. 

[JenniferKP]

I haven't been able to get any data since Fri 8/17/18.  It's all showing 0, and not syncing at all.  I've uninstalled, reinstalled, tried the app, the online dashboard - NOTHING!

[patrickbell]

As of today, the web dashboard is not accurate. I called support and was told to perform a factory reset.

Has anyone else had success with correcting this issue via factory reset?

Waiting 2 weeks for a resolution is NOT acceptable.  Especially now that I see others have had this issue for weeks.

Not cool. 

[TennilleFrye]

Any update? My versa still isn't working correctly. I have updated the software turned off and on several times and even factory rest twice. This is a complete bummer. I loved my last fitbit so far not a fan of this versa. 

[ValerieAnne]

My steps/calories/activities/HR aren't showing up at all, even when I click the empty/blank tiles on the home layout. The only thing that shows up when I click into the tiles is my sleep from last night. 😞 

[Katrina17]

Hi my fitbit charge 2, hasn't synced with my phone, Samsung galaxy J3, for over a week; doent work if i click on the tiles. Tried resetting fitbit, Bluetooth., deleted and reinstalled the app. App is not installed on any other device. Deleted all other devices from Bluetooth. I've tried looking at my data on the web page, fitbit.com, but no joy with that either. Any ideas. Getting frustrated with this!!!!!!

[pritchett4]

When my Fitbit doesn't sync (which hasn't happened for awhile) I turn bluetooth off and then back on on the device I'm trying to sync with. If that doesn't work, do a reset as per instructions above and on support forum. If that doesn't work, give tech support a call. I have found them to be very helpful. 

[Greyman]

Just received an e-mail to pre-order a Charge 3. Lol! They can't make their current stuff work, why would I buy from them again?

It's been, what, 2 weeks now since they broke their current product.

[SunsetRunner]

Nope. My stats don't show on the Web app. Is there a fix for that while I'm waiting for the app to be fixed? The message says it looks like I haven't synced for a while. 

[safetygirl007]

this is not working on iPhone either. is there a way to reset for the flex style ? 

[MattFitty]

Same problem with the sleep time as the steps.  Hit or miss if it's going to show minutes awake on the app unless you click on it. Be nice to fix both issues. By the way, the steps don't show on the app even if you click in.

[joybird81]

My steps and heart rate are not showing on my Ironic nor my Galaxy Note 8.  Is this going to be fixed with the 2.76.1 patch thing?

[SunsetRunner]

No idea

[GeordieGill]

Hi

Since day 1 I've had to force my fitbit versa too sync with my android phone and it usually takes several attempts, especially for sleep to show. However it's worse now. I realise the known issue you describe in this thread appears to apply to me, but despite following your advice I can't see my steps or sleep when I click through. I did >10k yesterday but the dashboard shows nothing, nor when I click. Same for sleep.

Am I missing something?

Also when it all comes back will my fitbit have stored the info for the days your system is down? I need to transfer the info to somewhere else so need to see the history.

Thanks

[GeordieGill]

Just read lots of other posts re this issue.

This is totally unacceptable. I pay my bank less than I paid for this device, but can you imagine the outcry if online banking went down and they said we'd have to wait a fortnight?

[6250Fireman]

Along with the other problems my stair climb has been much to high, even after doing a reset per your tech support 

[Huskerdu]

Is anyone else having a problem with data usage? Fitbit is sucking my battery dry and costing me a ton in data usage

[fueledbycoffee]

2.74 had data sucking issues. Make sure you do 2.74.2 if you roll back