RESOLVED: App 2.76.1: steps/calories revert to zero, no live HR

[CarlosCFitbit]

Fitbit Update 08/24/2018: As we've received multiple confirmations of this issue being resolved with the update to the Fitbit app, version 2.77, I will be closing this thread.

If you come across this issue in a future instance, please create a new topic on the forum and reference this one as the issue. Thanks for your patience as we worked to get you all back on track.

---

Fitbit Update: 8/23/18

Hey, everyone! 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

---

Fitbit Update: 8/21/18

Hi, Everybody!

Today, we started releasing the Fitbit for Android app version 2.77. Please check the Google Play store on your phone to see if the update is available to you. We roll out Android updates progressively, so if you don't see it available to you right now it will be there soon. 

---

Fitbit Update 8/16/18: 

Hi everyone - The fix for this issue will be out in our next app release which you can expect within the next 2 weeks.

We will provide an update in this thread once it has been released. Thanks again for all your patience and cooperation. 

---

Fitbit Update 8/13/18:

We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

---

Fitbit Update 8/11/18: Hey, everyone! Thanks for confirming that you are still experiencing this issue even now with the Fitbit app 2.76.1. Rest assured, we have escalated this issue to our team for investigation. 

I'll make sure to provide updates in this thread so please stay tuned. Thanks for your help and cooperation! 

---

Fitbit Update 8/9/18: Hi everyone. Thanks for taking the time to report this issue here on the Android forum. I've passed your reports along to our engineering team so they can begin investigating. From what I've gathered, this issue is app specific and not affecting the Fitbit web dashboard (which is correctly showing all activity data as expected). To keep thing organized, I've merged several threads to this one. 

I appreciate your patience and am sorry for any inconvenience this has caused. In the meantime, I welcome you to continue sharing your experiences here. In the meantime, you can view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. 

When I hear something new, I'll be sure to update the thread with the latest info.

[fueledbycoffee]

2.74 had that bug (data sucking and high battery use)  make sure you install 2.74.2 if you roll back

[TennilleFrye]

Thank you, I will try that now, I did a work out today and it shows on my watch but won’t show on the app. I’m about ready to get ride of this watch I’m so irritated with it.

Sent from my iPhone

[TennilleFrye]

Looks like I’m running the 2.76.1 should I change that. I have tried pretty much everything else other than running it over

[TennilleFrye]

This is what I’m working with?  

[Rich_Laue]

---

@Greyman wrote:

Just received an e-mail to pre-order a Charge 3. Lol! They can't make their current stuff work, why would I buy from them again?

It's been, what, 2 weeks now since they broke their current product.

---

The tracker want broken @Greyman, as you are aware that it is simply a bug that crept into the Android version of the Fitbit app .

[samrob08]

---

@Rich_Laue wrote:

---

@Greyman wrote:

Just received an e-mail to pre-order a Charge 3. Lol! They can't make their current stuff work, why would I buy from them again?

It's been, what, 2 weeks now since they broke their current product.

---

The tracker want broken @Greyman, as you are aware that it is simply a bug that crept into the Android version of the Fitbit app .

---

Not getting any sleep data, no data stored anywhere from previous days and no activity tracking to view is what broken sounds like to me.

All I get right now is calories, steps, current heart rate, miles and floors. Only available on the watch to view and current day only. That SUCKS for a $250 watch. 

The fact that a multi-million dollar company takes this long to fix this issue is mind boggling to me. Or that the issue even shows up.

Not to mention other problems I've had during my 2 month ownership of the Versa (draining phone battery, ridiculous data usage, sleep tracker working only every other night and super inaccurate when actually working, weird activity tracking when doing nothing, hard to sync, etc.)

[Cazmay]

With regards to the app. Mine doesn't sync under any circumstance, nor can I see the anything when clicking on the said tile.

You commented on the 9th August there would be an update within two weeks...….and posted again on the 16th August repeating there would be an update within two weeks!!!...NOT GOOD ENOUGH!!…..How much longer?...Do you even realise how many customers you are losing? Very disappointed.. 

[Cozzy900]

@fueledbycoffee wrote:
2.74 had data sucking issues. Make sure you do 2.74.2 if you roll back

---

Hi fueledbycoffee. How do I rollback? I'd appreciate if you (or anyone else) can tell us please.

Update: (21/08/2018 @ 11:25GMT):
After googling, I managed to rollback to 2.74.2 and got it back working. Happy days. I know this is not the right way to go about it but I rather have it working than long wait for the next release.

[SunsetRunner]

Can we revert to previous version of app? That did what i wanted.

[Kaedibyrd]

Meanwhile their stock prices climb and climb  Weird world  

[Kaedibyrd]

Google it. Softpedia is a possible source .But be careful. 

[fueledbycoffee]

@Cozzy900

I like android police - they have a mirror site that has old versions of
android apps. I checked them out before using them and CNET gave them good
reviews as a safe place to download stuff from - they check everything (but
of course its still user beware) and don't allow unlocked versions of apps
that cost money

anyways you can uninstall the current version, download the version from
android police and install it. You will have to tell your phone that its
ok to install something that isn't from Google Play

[GeordieGill]

Would I lose my tracking history?

[Cozzy900]

---

@GeordieGill wrote:

Would I lose my tracking history?

---

After I rolled back, I still have the history so, no, you wont lose it. 😉

[GeordieGill]

I'm going to give this a go.

I've uninstalled the latest (dud) version, and found 2.72.4 at the place you suggested. However, there's several model suggestions to choose from and none of them is Versa. I picked one at random and it's hard to see my way through the ads and avoid inadvertently downloading something promoted, rather than the actual Fitbit app. Then there's an option about arched or not, and I don't understand.

Could I please ask your advice, as you've obviously made it through the woods?!

[SunsetRunner]

It's kind of a joke that this wasn't caught in the QA phase of the software development (or before!).  How did no one notice this before it was released?

[GeordieGill]

I managed it!

But it hasn't worked. Still the same - no data for the past couple of days and it won't sync. Actually it *says* it's synced, but nothing transferred.

I'm going to uninstall the device and add as new. What's done is done - I need this to be working moving forwards, more than in the past.

[Emiloo]

When I'm in my app and it's connected to my fitbit the step count does not change in the app while walking around but luckily counts on my fitbit so I have to constantly sync my app to see my accurate step count. Frustrating!

[Greyman]

Hardware + software = product.

It's broken on my android phone. It's not broken on my iPad.

[LanuzaFitbit]

Hello @RailFanPeg.

I have merged your thread to the one talking about the issue were steps are not updating on the app as it sounds like this is what you are experiencing. Please keep an eye on it for any updates!

Feel free to reach out with any further questions.