RESOLVED: App 2.76.1: steps/calories revert to zero, no live HR

[CarlosCFitbit]

Fitbit Update 08/24/2018: As we've received multiple confirmations of this issue being resolved with the update to the Fitbit app, version 2.77, I will be closing this thread.

If you come across this issue in a future instance, please create a new topic on the forum and reference this one as the issue. Thanks for your patience as we worked to get you all back on track.

---

Fitbit Update: 8/23/18

Hey, everyone! 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

---

Fitbit Update: 8/21/18

Hi, Everybody!

Today, we started releasing the Fitbit for Android app version 2.77. Please check the Google Play store on your phone to see if the update is available to you. We roll out Android updates progressively, so if you don't see it available to you right now it will be there soon. 

---

Fitbit Update 8/16/18: 

Hi everyone - The fix for this issue will be out in our next app release which you can expect within the next 2 weeks.

We will provide an update in this thread once it has been released. Thanks again for all your patience and cooperation. 

---

Fitbit Update 8/13/18:

We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

---

Fitbit Update 8/11/18: Hey, everyone! Thanks for confirming that you are still experiencing this issue even now with the Fitbit app 2.76.1. Rest assured, we have escalated this issue to our team for investigation. 

I'll make sure to provide updates in this thread so please stay tuned. Thanks for your help and cooperation! 

---

Fitbit Update 8/9/18: Hi everyone. Thanks for taking the time to report this issue here on the Android forum. I've passed your reports along to our engineering team so they can begin investigating. From what I've gathered, this issue is app specific and not affecting the Fitbit web dashboard (which is correctly showing all activity data as expected). To keep thing organized, I've merged several threads to this one. 

I appreciate your patience and am sorry for any inconvenience this has caused. In the meantime, I welcome you to continue sharing your experiences here. In the meantime, you can view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. 

When I hear something new, I'll be sure to update the thread with the latest info.

[Hal2k2]

RoverVA and others having problems after update....

I live on the west coast just south of the Google Corp. I have been checking to see if Google has actually updated the version on Google Play. to check go to Google Play and search for FitBit, then if it says

"UNINSTALL & OPEN" buttons then has not been updated on Google Play (it takes a few days to a week).

This is still on our infective FitBit Staff ... the failed update of August 10 was not properly Researched and Developed (the R&D I spoke about yesterday, they obviously released it with out adequate testing prior to releasing. 

Good Luck to all a my Prayers for ALL the stress delivered to us is GREAT!  My new Garmin will be here on Friday .... Have you ordered yours yet ???? 🙂

Hal

[JRFit.ca]

Can you guys release the new app in the google store for Canada now??

[Greyman]

I will certainly try the update if it ever shows up, but I'm not holding my breath that it will work. Past history shows their lack of professional software development.

I've narrowed it down to Vivosport, or Gear Fit2 Pro for my replacement.

[JRFit.ca]

I'm definitely starting to lean towards getting a Garmin myself Hal.  Fitbit needs a new app developing team. There is no way they can say they test the app before releasing it to the app store.

Maybe Fitbit can stop develping new watches every couple of months and work on their software and bugs in their watches that are already out!

Stop with the money grab and fix your products!  Thanks

[Hal2k2]

JRFit.ca

Actually it is possible to test apps prior to release.....

https://developers.google.com/actions/smarthome/testing-deploying

and

https://support.google.com/googleplay/android-developer/answer/3131213?hl=en

I posted the links above not as a correction to you but more toward REMINDING Fitbit has the ability to test.... wonder if they ever heard of beta testers????

[JRFit.ca]

Oh I know it's possible they just don't do it.   Or just not that good at it I guess. 

[Rich_Laue]

The beta version that I have been running has had this problem also. The release u updated today did fix this,  That tells me that the normal version will also fix the problem.

[Hal2k2]

JR

Think what we are talking about is  QUALITY CONTROL ....

Bet all the terms we have been talking about are new to them ...

Enjoy your Garmin ... I am getting the Vivomove HR $200.00

[JRFit.ca]

There has been no new release in the app store for Canada yet. Only the old version is available  

[Hal2k2]

---

@Rich_Laue wrote:

The beta version that I have been running has had this problem also. The release u updated today did fix this,  That tells me that the normal version will also fix the problem.

The Beta version had problems and they STILL released it ?????  That is just  STUPID!!!!

---

[Mysticlady04]

tried searching for this update on google playstore and nothings coming up

[TR51]

Well, that was worthless. Updated to version 2.77 and it didn't fix anything, especially the tracking of steps in real-time. It will sync my current (static) number of steps, but it won't continue tracking them as I walk.  So back to version 2.71 (that I downloaded from A P K mirror) I go.  

Update: I got hoodwinked by the link to version 2.77 in the Fitbit community post "Android app version 2.77 is now available - 8/21." The Google Play link says it's the August 21, 2018 update, but below that it says: "Current Version -- Varies with device." So while I thought I was updating to version 2.77, it actually downloaded and installed 2.76.1, which we all know has problems. You can follow below link to the newest version, but depending on your device you may or may not get version 2.77. 

https://play.google.com/store/apps/details?id=com.fitbit.FitbitMobile&hl=en&rdid=com.fitbit.FitbitMo...

[Boshell]

Got update 2.77 and so far so good, steps and cals back showing again, yayyy 

[Greyman]

Lets try a direct approach:

When will the update be released in Canada?

[Sarita1]

My playstore still have no update.

[pepper32967]

So, I go to the Google Play Store, and the Fitbit app for Android is still 2.76.1.  Where's the new version?

[Mysticlady04]

Im the same unistalled and reinstalled but nothing has updated. Also cant find the new update on google playstore

[Greyman]

What's a good A P K mirror site for this download?

[Bgiggless87]

My fitbit wont sync at all since last night,  I've uninstalled the app, restarted my phone, the bluetooth and the fitbit and it still wont sync. Please help!!

[Gusthy]

It depends on Google, not Fitbit. Try to delete play store cache,.