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RESOLVED: App 2.76.1: steps/calories revert to zero, no live HR

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-09-2018 19:32 - last edited on ‎08-24-2018 11:38 by Moderator Alum

‎08-09-2018 19:32 - last edited on ‎08-24-2018 11:38 by Moderator Alum

Fitbit Update 08/24/2018: As we've received multiple confirmations of this issue being resolved with the update to the Fitbit app, version 2.77, I will be closing this thread.

 

If you come across this issue in a future instance, please create a new topic on the forum and reference this one as the issue. Thanks for your patience as we worked to get you all back on track.

Fitbit Update: 8/23/18

 

Hey, everyone! 

 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

Fitbit Update: 8/21/18

 

Hi, Everybody!

 

Today, we started releasing the Fitbit for Android app version 2.77. Please check the Google Play store on your phone to see if the update is available to you. We roll out Android updates progressively, so if you don't see it available to you right now it will be there soon. 

Fitbit Update 8/16/18: 

Hi everyone - The fix for this issue will be out in our next app release which you can expect within the next 2 weeks.

 

We will provide an update in this thread once it has been released. Thanks again for all your patience and cooperation. 

Fitbit Update 8/13/18:

We’re aware of the issue and are working to identify a resolution as quickly as possible. We're sorry for any inconvenience this has caused. 

 

In the meantime, please continue to view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. Thanks for your understanding. 

Fitbit Update 8/11/18: Hey, everyone! Thanks for confirming that you are still experiencing this issue even now with the Fitbit app 2.76.1. Rest assured, we have escalated this issue to our team for investigation. 

 

I'll make sure to provide updates in this thread so please stay tuned. Thanks for your help and cooperation! 

Fitbit Update 8/9/18: Hi everyone. Thanks for taking the time to report this issue here on the Android forum. I've passed your reports along to our engineering team so they can begin investigating. From what I've gathered, this issue is app specific and not affecting the Fitbit web dashboard (which is correctly showing all activity data as expected). To keep thing organized, I've merged several threads to this one. 

 

I appreciate your patience and am sorry for any inconvenience this has caused. In the meantime, I welcome you to continue sharing your experiences here. In the meantime, you can view your current stats on the Fitbit web dashboard by logging into your account at fitbit.com. 

 

When I hear something new, I'll be sure to update the thread with the latest info. Robot Happy

Best Answer
1,505 REPLIES 1,505

‎08-23-2018 14:27

In response to bhoover

‎08-23-2018 14:27

Yeah same! My Versa refuses to sync with my Ipad. In Fitbits attempt to help android users they ended up messing up for apple users!

Best Answer
0 Votes

‎08-23-2018 14:59

In response to emaculan

‎08-23-2018 14:59

It's still messed up for android users. Going to the website is getting annoying to check my status. 

Best Answer

‎08-23-2018 15:10

In response to emaculan

‎08-23-2018 15:10

@emaculan wrote:

Yeah same! My Versa refuses to sync with my Ipad. In Fitbits attempt to help android users they ended up messing up for apple users!

I am sorry to hear that have a good friend who has the same watch that I do and hers has always had ALL the features work ... texting, alarms etc have always worked for her and not for me .... the only difference it she connects to apple and I connect to android .... go figure.

 

I hope and Prey that you dont have the trouble getting a correction as us androiders ... lol

Take Care

Hal

Best Answer
0 Votes

‎08-23-2018 15:13

In response to sgcuddlebug

‎08-23-2018 15:13

@sgcuddlebug wrote:

It's still messed up for android users. Going to the website is getting annoying to check my status. 

Why not smply tap the today tile on the Fitbit app.

 

However the latest update for me performs better, syncs and updated the dashboard faster than any other android fibit version in the past did.

It also has reconnected live data. 

Best Answer
0 Votes

‎08-23-2018 15:17

In response to Rich_Laue

‎08-23-2018 15:17

Unfortunately tapping on the Today tile doesn't help me. That also shows zero steps. 

Best Answer

‎08-23-2018 15:23

In response to Usagi791

‎08-23-2018 15:23

Sorry @Usagi791 my experience shows otherwise.

I see both my steps and distance update in real time. And the Versa says my HR is 53 and I see that by the timecof the screenshot the HR went up and proving real time heart rate.

I'm not sure what is happening or if the problem is with only one Android Version.

Screenshot_20180823-181619.jpg

Best Answer
0 Votes

‎08-23-2018 15:26

In response to Rich_Laue

‎08-23-2018 15:26

Ya. Everyday you will see heart rate us 53 like mine which was not the same as my charge 2


Sent from my Huawei Mobile
Best Answer
0 Votes

‎08-23-2018 15:33

In response to Sngep

‎08-23-2018 15:33

My heart on the tile is also pulsing, which tells me that it is displaying RTD. And currently as my tracker shows I see 50.

 

@emaculan do you also sync through the phone? Has the phones Bluetooth been turned off, or the phone has been removed to at least 50 feet? 

Best Answer

‎08-23-2018 15:53

In response to sgcuddlebug

‎08-23-2018 15:53

They announced that version 2.77 started to be rolled out on the 21st.

 

Is it available for anyone here yet? Not for me. And today is the evening of the 23rd.

 

If you have it, is it working?

Best Answer

‎08-23-2018 16:11

In response to Elliekennard

‎08-23-2018 16:11

Still not available in the US for Samsung Galaxy S9.  

Best Answer

‎08-23-2018 16:19

In response to Elliekennard

‎08-23-2018 16:19

Nope, nada.
Best Answer

‎08-23-2018 16:31 - edited ‎08-23-2018 16:33

In response to k10w3

‎08-23-2018 16:31 - edited ‎08-23-2018 16:33

Hey, everyone! 

 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.

Best Answer

‎08-23-2018 16:36

In response to AlessFitbit

‎08-23-2018 16:36

2.761 is the version available for me. I Jane kept checking.

Best Answer

‎08-23-2018 16:40

In response to AlessFitbit

‎08-23-2018 16:40

FitBit this is not true. The update is not available to me yet. When will it be?

 

@AlessFitbit wrote:

Hey, everyone! 

 

Thanks so much for your patience. We really appreciate your cooperation while we released the Fitbit for Android app version 2.77. It has been fully released to everyone, so please go to the Google Play Store and download it as soon as you can! 

 

Many of you that already updated have confirmed you see your real-time heart rate back in the Fitbit app and that your steps/calories are updating. I will leave this thread open in case anyone has any issues, but I hope you are all set after updating. Thanks for all your help! 

 

Best Answer

‎08-23-2018 16:44

In response to KenDSr

‎08-23-2018 16:44

It is not there!
Best Answer

‎08-23-2018 16:47

In response to Ljsmith8

‎08-23-2018 16:47

It's definitely not available on any of my four devices either .

Best Answer

‎08-23-2018 16:47

In response to KenDSr

‎08-23-2018 16:47

I still have 2.76.1. I even uninstalled the app and went back into Google
Play to reinstall it, still only getting version 2.76.1, why???? This is
very frustrating, my app hasn't been able to update since 08/08!!
Best Answer

‎08-23-2018 16:49

In response to AlessFitbit

‎08-23-2018 16:49

Still not working for my Samsung Galaxy S7. ☹
Best Answer

‎08-23-2018 16:50

In response to mermaid11

‎08-23-2018 16:50

Nope. 2.76.1 is still the latest available version.

 

Best Answer

‎08-23-2018 16:50

In response to neyla12

‎08-23-2018 16:50

Mine won't show when I tap the tiles.
Best Answer